Phillipe's ATT excuse

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Poor Eric has such a fixation with Phillipe.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

> What a piece of trash.

Eric is still looking ion the mirror.,

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Eric: He won't elaborate
more because of some "agreement" he has with AT&T's lawyers -- i.e. his
easy way out of answering any questions.
=========================
If you could afford a lawyer, they could explain to
you what a nondisclosure agreement is.

 

[Eric]

Archived from groups: alt.cellular.sprintpcs (More info?)

Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 5:35pm (EST+5)
From: cellmerger@aol.com (Cell merger) wrote:
<<If you could afford a lawyer, they could explain to you what a
nondisclosure agreement is.>>

If you could afford some mental help, you would be a lot better off.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Cell merger wrote:

> Poor Eric, posting about AT&T in a SprintPCS group. he really does have a
> fixation with Phillipe.

And Cell Merger has a fixtation with Phillipe...opps, same person.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Cell merger wrote:

> Eric: He won't elaborate

Talking in the third person again, Phillipe, err..Robert M., err...
Cell Merger...all the same idiot.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Cell merger <cellmerger@aol.com> wrote:
> I'm so glad the children (SprintPCS blind apologists) are having fun.
>
> Their insults still leave SprintPCS with the worst rated Customer Service as
> repeatedly surveyed by
> J.D. Power
> The Yankee group
> Consumer Reports.
>
> and they childishly insult anyone who might dare mention that FACT.
>

Wow man! You just validated that FAQ about you that I just read.
Funny.

Very funny.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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[Ron]

Archived from groups: alt.cellular.sprintpcs (More info?)

Geez


Sprint Custoner service is poor (I hate the hold times, the few times
I need to call) but so what?

If you want better service you go to Verizon and pay extra for it.
Sprint is cheaper and so you give up something.

As long as you get good cellular service who cares about the hold
times for customer service? Well unless there are major billing
issues, which I don't recall ever having.


"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:<8xcdc.1139$k05.528@newsread2.news.pas.earthlink.net>...
> "Cell merger" <cellmerger@aol.com> wrote in message
> news:20040408092521.16243.00000002@mb-m03.aol.com...
> > > your lies
> >
> > Those have all been refuted in a previous post, sorry you need to attack
> the
> > messenger and ignore the message.
> >
> > SprintPCS has the worst customer service.
>
> If the service is so bad, which I certainly don't believe it is, I have two
> questions for you Phillipe.
>
> 1) Per your own comments here, SPCS has bent over backwards for you,
> regarding phones and plan prices. You have no complaints with CS, do you?
>
> 2) Why o why do you stay with SPCS, if you have such a problem with these
> focus group polls?
>
> Bob

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Sorry, but I've been with SPCS since 1998 and not once have I had a problem
by phone or in-person w/Customer Service. This includes plan changes
(recently making an increase in mins effective that day so I wouldn't go
over {as I just cancelled service I also had w/Cingular} with only 4 anytime
mins left), a lost then found phone, buying a new phone and other things. I
don't remember any hold times over 2-3 mins (most shorter) using *2 and
888-211-4PCS. Only had to pay the initial activation fee back in '98.

Chris

"Ron" <ronf957@hotmail.com> wrote in message
news:e0a6369d.0404111526.2b4c767a@posting.google.com...
> Geez
>
>
> Sprint Custoner service is poor (I hate the hold times, the few times
> I need to call) but so what?
>
> If you want better service you go to Verizon and pay extra for it.
> Sprint is cheaper and so you give up something.
>
> As long as you get good cellular service who cares about the hold
> times for customer service? Well unless there are major billing
> issues, which I don't recall ever having.
>
>
> "Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
news:<8xcdc.1139$k05.528@newsread2.news.pas.earthlink.net>...
> > "Cell merger" <cellmerger@aol.com> wrote in message
> > news:20040408092521.16243.00000002@mb-m03.aol.com...
> > > > your lies
> > >
> > > Those have all been refuted in a previous post, sorry you need to
attack
> > the
> > > messenger and ignore the message.
> > >
> > > SprintPCS has the worst customer service.
> >
> > If the service is so bad, which I certainly don't believe it is, I have
two
> > questions for you Phillipe.
> >
> > 1) Per your own comments here, SPCS has bent over backwards for you,
> > regarding phones and plan prices. You have no complaints with CS, do
you?
> >
> > 2) Why o why do you stay with SPCS, if you have such a problem with
these
> > focus group polls?
> >
> > Bob

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Chris Russell" <noone@nowhere.nospam> wrote in message news:Vjlec.1296$iq5.882@newssvr15.news.prodigy.com...
> Sorry, but I've been with SPCS since 1998 and not once have I had a problem
>
>
>
>..... Only had to pay the initial activation fee back in '98.
>
> Chris
>

I signed up with Sprint in 1998, too, but I don't remember paying
any activation fee. Maybe I've just forgotten, though.
---JRC---

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

I remember it was either $12 or $24.

Chris

"John R. Copeland" <jcopelan@columbus.rr.aol.com> wrote in message
news:4Qlec.17813$ng1.3031@fe2.columbus.rr.com...

"Chris Russell" <noone@nowhere.nospam> wrote in message
news:Vjlec.1296$iq5.882@newssvr15.news.prodigy.com...
> Sorry, but I've been with SPCS since 1998 and not once have I had a
problem
>
>
>
>..... Only had to pay the initial activation fee back in '98.
>
> Chris
>

I signed up with Sprint in 1998, too, but I don't remember paying
any activation fee. Maybe I've just forgotten, though.
---JRC---

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <e0a6369d.0404111526.2b4c767a@posting.google.com>, ronf957
@hotmail.com says...
> Geez
>
>
> Sprint Custoner service is poor (I hate the hold times, the few times
> I need to call) but so what?
>
> If you want better service you go to Verizon and pay extra for it.
> Sprint is cheaper and so you give up something.
>
> As long as you get good cellular service who cares about the hold
> times for customer service? Well unless there are major billing
> issues, which I don't recall ever having.
>

We've had long hold times of late for, I think, three major reasons,
and probably a few other less important ones.

Firstly, we changed the way Vision is provisioned. It was an
entirely "backoffice" change, but it was done cold turkey. So far as
I can determine, we *had* to do it, but it cause very significant
problems.

Secondly, we launched Ready Link. While the number of calls on this
was relatively small, it still generated excitement and adoption
among consumer and individual users significantly beyond our
expectations (this is not something we've been told directly. Only
something I've surmised from the way it keeps getting communicated
internally as a business tool).

And, thirdly, we encountered a significantly higher than predicted
call volume over the past 3-4 months. This was a problem for several
reasons, and a couple of them not obvious. In the interest of
brevity, though, I'll simply say we're working on meeting that
volume.

We also launched 2-way SMS, and VideoMail. Business Connection has
been upgraded twice (once just today)... so there's been a fairly
high amount of change in our system at the same time that we launched
two pretty radical changes to our network and introduced several
others also.

It seems to be levelling off now. We've added quite a few new
specialists in our call centers, plus we're in a plateau right now in
terms of any major changes to the services we provide. So I think
we've *finally* caught up with a couple of the major call-drivers,
plus expanded (at least somewhat) our ability to take those calls.

So... now that I've made a short story long, I think, at least for
now, those hold times should be much more under control. Although
the Monday after Easter may be unusually heavy.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <5c0e997129d8ebcb776c9f2767d91de2@news.teranews.com>,
O/Siris <osiris@sprintpcs.com> wrote:

> We've had long hold times of late for, I think, three major reasons,
> and probably a few other less important ones.

Another confession. Some of the other posters here have firmly denied
there are long hold times. Scott of adelphia gets mad at anyone who
suggests SprintPCS has long hold times.

 

[techgeek]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message news:<rmarkoff-8868CF.05580412042004@news6.west.earthlink.net>...
> In article <5c0e997129d8ebcb776c9f2767d91de2@news.teranews.com>,
> O/Siris <osiris@sprintpcs.com> wrote:
>
> > We've had long hold times of late for, I think, three major reasons,
> > and probably a few other less important ones.
>
> Another confession. Some of the other posters here have firmly denied
> there are long hold times. Scott of adelphia gets mad at anyone who
> suggests SprintPCS has long hold times.


Let's add in some of his other pointers, not just your pickings:


> It seems to be levelling off now. We've added quite a few new
> specialists in our call centers, plus we're in a plateau right now in
> terms of any major changes to the services we provide. So I think
> we've *finally* caught up with a couple of the major call-drivers,
> plus expanded (at least somewhat) our ability to take those calls.

Not only that, one should expect longer hold times when new products
and services are launched. That will be true with anybody. In the
past two years, SPrint has launched many new phones, Vision, 3G voice,
ReadyLink, Camera, VideoMail, SMS, picture sharing, etc..

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Ron" <ronf957@hotmail.com> wrote in message
news:e0a6369d.0404111526.2b4c767a@posting.google.com...
> Geez
>
>
> Sprint Custoner service is poor (I hate the hold times, the few times
> I need to call) but so what?

Ron, just how long ago was it when you called, when you had a long hold
time? I only ask as I called a couple of times these past few months, to
finetune my plan, and to get some additional details for phone rebates, for
my three phones, and my wait time was negligible. Longest hold time was a
minute or less.

Bob

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"John R. Copeland" <jcopelan@columbus.rr.aol.com> wrote in message
news:4Qlec.17813$ng1.3031@fe2.columbus.rr.com...

"Chris Russell" <noone@nowhere.nospam> wrote in message
news:Vjlec.1296$iq5.882@newssvr15.news.prodigy.com...
> Sorry, but I've been with SPCS since 1998 and not once have I had a
problem
>
>
>
>..... Only had to pay the initial activation fee back in '98.
>
> Chris
>

I signed up with Sprint in 1998, too, but I don't remember paying
any activation fee. Maybe I've just forgotten, though.
---JRC---

I don't believe SPCS started charging activation fees till 2000 or so.

Bob

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7e761144.0404120646.7ee05793@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:

> Not only that, one should expect longer hold times when new products
> and services are launched.

I AGREE.

But, it just proves how customer unfriendly SprintPCS is. If you can
predict events (ReadyLink rollout, Easter week) that will create more
calls to customer support, well guess what, you schedule more folks on
the phone !

Every time Microsoft introduces a new version of Windows they staff up
their phone support.

You cancel vacations, you schedule some overtime if you have to, you
hire Kelly Girls, you have managers on the phones. YOU PLAN AHEAD.

Microsoft does what it takes, SprintPCS doesn't, and then gives its
Executives giant bonuses for not planning.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-8868CF.05580412042004@news6.west.earthlink.net...

>
> Another confession. Some of the other posters here have firmly denied
> there are long hold times. Scott of adelphia gets mad at anyone who
> suggests SprintPCS has long hold times.

Funny- none of my posts seem to mention hold time. Do you mind pointing
these out to me? The only ones I see deal with handle time- if you knew
what you were talking about, you'd realize they are different.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-8868CF.05580412042004@news6.west.earthlink.net>,
rmarkoff@msn.com says...
> Another confession. Some of the other posters here have firmly denied
> there are long hold times. Scott of adelphia gets mad at anyone who
> suggests SprintPCS has long hold times.
>

That isn't what he's done, but thank you for another incompetent
attempt at fiction.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-3A3D3A.10022112042004@news6.west.earthlink.net>,
rmarkoff@msn.com says...
> But, it just proves how customer unfriendly SprintPCS is. If you can
> predict events (ReadyLink rollout, Easter week) that will create more
> calls to customer support, well guess what, you schedule more folks on
> the phone !
>
> Every time Microsoft introduces a new version of Windows they staff up
> their phone support.
>
> You cancel vacations, you schedule some overtime if you have to, you
> hire Kelly Girls, you have managers on the phones. YOU PLAN AHEAD.
>
> Microsoft does what it takes, SprintPCS doesn't, and then gives its
> Executives giant bonuses for not planning.
>

It's really interesting to watch you prattle on with your lack of
information, liar.

NOWHERE did I say we didn't already ramp up the number of reps,
Philly. I *did* say we underestimated a couple of the factors I
mentioned. This is just another in a long line of examples of you
drawing conclusions for which you have no basis in logic.
--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them