Phillipe's ATT excuse

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In article <0e9d77c75bcdcf1db6541fb1e5dcc894@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-8868CF.05580412042004@news6.west.earthlink.net>,
> rmarkoff@msn.com says...
> > Another confession. Some of the other posters here have firmly denied
> > there are long hold times. Scott of adelphia gets mad at anyone who
> > suggests SprintPCS has long hold times.
> >
>
> That isn't what he's done, but thank you for another incompetent
> attempt at fiction.
>

LIAR: He's the proof he has:

From: Scott Stephenson (scott.stephensonson@adelphia.net)
Re: SprintPCS has worst Customer Service View: Complete Thread (43
articles)
Original FormatNewsgroups: alt.cellular.sprintpcs
Date: 2004-04-10 09:16:30 PST


....it's improved dramatically- the number
of posts here about bad CS and long hold times have dropped dramatically
over the last six months.



You admit hold times are bad recently, and Scott doesn't and as recently
as last week.
 
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"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-58A8D7.11243612042004@news6.west.earthlink.net...
> In article <0e9d77c75bcdcf1db6541fb1e5dcc894@news.teranews.com>,
> O/Siris <0siris@sprîntpcs.com> wrote:
>
> > In article <rmarkoff-8868CF.05580412042004@news6.west.earthlink.net>,
> > rmarkoff@msn.com says...
> > > Another confession. Some of the other posters here have firmly denied
> > > there are long hold times. Scott of adelphia gets mad at anyone who
> > > suggests SprintPCS has long hold times.
> > >
> >
> > That isn't what he's done, but thank you for another incompetent
> > attempt at fiction.
> >
>
> LIAR: He's the proof he has:
>
> From: Scott Stephenson (scott.stephensonson@adelphia.net)
> Re: SprintPCS has worst Customer Service View: Complete Thread (43
> articles)
> Original FormatNewsgroups: alt.cellular.sprintpcs
> Date: 2004-04-10 09:16:30 PST
>
>
> ....it's improved dramatically- the number
> of posts here about bad CS and long hold times have dropped dramatically
> over the last six months.
>
>
>
> You admit hold times are bad recently, and Scott doesn't and as recently
> as last week.

And I will stand by me statement- at the end of last year, hold times were
dramatically longer than they are today. There has been a dramatic drop,
and nowhere did I comment on the acceptability of the hold time today. You
see, Phil- two can play your childish little games.

BTW- you should have completed the post, and not just snipped out of it. I
believe you have been chastizing people for this today- practice what you
preach.
 
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In article <d259a1dbfeed0e1bc7f8a1e1c2de3142@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-3A3D3A.10022112042004@news6.west.earthlink.net>,
> rmarkoff@msn.com says...


In article <7e761144.0404120646.7ee05793@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:

>>> Not only that, one should expect longer hold times when new products
>>> and services are launched.

>> I AGREE.
> > But, it just proves how customer unfriendly SprintPCS is. If you can
> > predict events (ReadyLink rollout, Easter week) that will create more
> > calls to customer support, well guess what, you schedule more folks on
> > the phone !
> >
> > Every time Microsoft introduces a new version of Windows they staff up
> > their phone support.
> >
> > You cancel vacations, you schedule some overtime if you have to, you
> > hire Kelly Girls, you have managers on the phones. YOU PLAN AHEAD.
> >
> > Microsoft does what it takes, SprintPCS doesn't, and then gives its
> > Executives giant bonuses for not planning.
> >
>
> It's really interesting to watch you prattle on with your lack of
> information, liar.
>
> NOWHERE did I say we didn't already ramp up the number of reps,
> I *did* say we underestimated a couple of the factors I
> mentioned. This is just another in a long line of examples of you
> drawing conclusions for which you have no basis in logic.


Make sure you leave out what I am referenceing.

If you still have a problem, then you haven't done enough, have you?
And you just admitted that you "underestimated", another way of saying
Poor Prior Planning, which is what I was talking about. So if we agree
on that how am I a liar???
 
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"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-58A8D7.11243612042004@news6.west.earthlink.net...
> In article <0e9d77c75bcdcf1db6541fb1e5dcc894@news.teranews.com>,
> O/Siris <0siris@sprîntpcs.com> wrote:
>
> > In article <rmarkoff-8868CF.05580412042004@news6.west.earthlink.net>,
> > rmarkoff@msn.com says...
> > > Another confession. Some of the other posters here have firmly denied
> > > there are long hold times. Scott of adelphia gets mad at anyone who
> > > suggests SprintPCS has long hold times.
> > >
> >
> > That isn't what he's done, but thank you for another incompetent
> > attempt at fiction.
> >
>
> LIAR: He's the proof he has:
>
> From: Scott Stephenson (scott.stephensonson@adelphia.net)
> Re: SprintPCS has worst Customer Service View: Complete Thread (43
> articles)
> Original FormatNewsgroups: alt.cellular.sprintpcs
> Date: 2004-04-10 09:16:30 PST
>
>
> ....it's improved dramatically- the number
> of posts here about bad CS and long hold times have dropped dramatically
> over the last six months.
>
>
>
> You admit hold times are bad recently, and Scott doesn't and as recently
> as last week.

Here's the way the original quote was posted, in its entirety, and in
response to one of your rants:

"Based on your way of gathering facts, it's improved dramatically- the
number
of posts here about bad CS and long hold times have dropped dramatically
over thelast six months."

You should have included the whole post. But you couldn't- it needed to be
altered to fit your needs. And, it was not a stement of fact by me, but a
slam on you, you idiot.
 

Ron

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Bob,

I was in Puerto Rico last December and had to call customer service.
I held and held and held and held. I tried several times for a few
days before I finally gave up. I must have been on hold for 10-15
minutes each try. I likely tried 3 times of a 3 day period. Again
was I happy no, did I care enough to change to Verizon, apparently
not. I can't recall the last time I hit *2 (or is it *4) and wanted
to talk to a person.

You know, usually I fly international I go business class, recently I
flew coach. I love the room and service in business but coach was
$2000 and business class would have been around $8000 (typically the
customer has no issue with me flying business class but this one
did). If you pay the premium you get the service.

Ron

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:<Xjvec.6636$A_4.6279@newsread1.news.pas.earthlink.net>...
> "Ron" <ronf957@hotmail.com> wrote in message
> news:e0a6369d.0404111526.2b4c767a@posting.google.com...
> > Geez
> >
> >
> > Sprint Custoner service is poor (I hate the hold times, the few times
> > I need to call) but so what?
>
> Ron, just how long ago was it when you called, when you had a long hold
> time? I only ask as I called a couple of times these past few months, to
> finetune my plan, and to get some additional details for phone rebates, for
> my three phones, and my wait time was negligible. Longest hold time was a
> minute or less.
>
> Bob
 

Ron

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I recall when I first got Sprint, can't recall 97, 98 and had to call
for credit it was horrible. They came to Phx with this super super
great deal ($75 fopr 1500 minutes) and oversold the market after a few
months they where dropping calls like crazy. I don't think I was
getting free L/D then I was not happy about paying for a toll call
that kept getting dropped.

O/Siris <0siris@sprîntpcs.com> wrote in message news:<5c0e997129d8ebcb776c9f2767d91de2@news.teranews.com>...
> In article <e0a6369d.0404111526.2b4c767a@posting.google.com>, ronf957
> @hotmail.com says...
> > Geez
> >
> >
> > Sprint Custoner service is poor (I hate the hold times, the few times
> > I need to call) but so what?
> >
> > If you want better service you go to Verizon and pay extra for it.
> > Sprint is cheaper and so you give up something.
> >
> > As long as you get good cellular service who cares about the hold
> > times for customer service? Well unless there are major billing
> > issues, which I don't recall ever having.
> >
>
> We've had long hold times of late for, I think, three major reasons,
> and probably a few other less important ones.
>
> Firstly, we changed the way Vision is provisioned. It was an
> entirely "backoffice" change, but it was done cold turkey. So far as
> I can determine, we *had* to do it, but it cause very significant
> problems.
>
> Secondly, we launched Ready Link. While the number of calls on this
> was relatively small, it still generated excitement and adoption
> among consumer and individual users significantly beyond our
> expectations (this is not something we've been told directly. Only
> something I've surmised from the way it keeps getting communicated
> internally as a business tool).
>
> And, thirdly, we encountered a significantly higher than predicted
> call volume over the past 3-4 months. This was a problem for several
> reasons, and a couple of them not obvious. In the interest of
> brevity, though, I'll simply say we're working on meeting that
> volume.
>
> We also launched 2-way SMS, and VideoMail. Business Connection has
> been upgraded twice (once just today)... so there's been a fairly
> high amount of change in our system at the same time that we launched
> two pretty radical changes to our network and introduced several
> others also.
>
> It seems to be levelling off now. We've added quite a few new
> specialists in our call centers, plus we're in a plateau right now in
> terms of any major changes to the services we provide. So I think
> we've *finally* caught up with a couple of the major call-drivers,
> plus expanded (at least somewhat) our ability to take those calls.
>
> So... now that I've made a short story long, I think, at least for
> now, those hold times should be much more under control. Although
> the Monday after Easter may be unusually heavy.
 
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In article <0aem70h6ec92d34056rbqpk94v7eup6mek@4ax.com>,
Joe <kissmya_s@hotmail.com> wrote:

> Here we go again, another........xxxxx {obscenities deleted)

Sorry your filthy langiage do not make SprintPCS any better. It has the
worst Customer Service and is still a money losing proposition.

But thanks for demonstrating your juvenile behavior which has been duly
reported to Comcast re: IP # 24.60.187.200
 

Mike

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O/Siris wrote:

> So... now that I've made a short story long, I think, at least for
> now, those hold times should be much more under control. Although
> the Monday after Easter may be unusually heavy.
>

Thanks for the informative post. I had to make four calls on Monday -
longest wait time was three and a half minutes.

-mike
 
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In article <rmarkoff-192283.11273612042004@news6.west.earthlink.net>,
rmarkoff@msn.com says...
> And you just admitted that you "underestimated", another way of saying
> Poor Prior Planning,
>

What utter and illogical hogwash.

The unexpected has been known to happen, even with proper planning,
Phillie.

More fiction writing from you.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them
 
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Robert M. <rmarkoff@msn.com> wrote:

> Sorry your filthy langiage do not make SprintPCS any better. It has the
> worst Customer Service and is still a money losing proposition.

You're still a hypocrite and a liar and you still avoid questions, little boy.


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"Ron" <ronf957@hotmail.com> wrote in message
news:e0a6369d.0404122140.3b4ebc4e@posting.google.com...
> Bob,
>
> I was in Puerto Rico last December and had to call customer service.
> I held and held and held and held. I tried several times for a few
> days before I finally gave up. I must have been on hold for 10-15
> minutes each try.

The key to your answer is "December". SPCS is normally busy during the
holiday period between Thanksgiving and two weeks after New Years. Add on
top of that, that WLNP came into effect the same time, and it just
compounded the lengthly calls during that time frame.

All the providers were having longer than usual holdtimes, not just for
holiday sales, but for WLNP issues ... You try calling now, and I doubt
you'd wait longer than a minute, once you are put in the prompt following
the voice prompts.

> I likely tried 3 times of a 3 day period. Again
> was I happy no, did I care enough to change to Verizon, apparently
> not. I can't recall the last time I hit *2 (or is it *4) and wanted
> to talk to a person.
>
> You know, usually I fly international I go business class, recently I
> flew coach. I love the room and service in business but coach was
> $2000 and business class would have been around $8000 (typically the
> customer has no issue with me flying business class but this one
> did). If you pay the premium you get the service.

Why no Ron ... I didn't know you fly business class. Should I have? :)

Bob
 

Ron

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Bob

I posted before I finish the message

What I was saying about "business class" vs "coach" is that if you are
not paying for a premium service (i.e. Sprint Vs Verizon) then don't
compare or complain if the service isn't as good. Now if Sprint cost
the same as Verizon you would expect comparable service.

Ron


"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:<gZQec.7930$A_4.477@newsread1.news.pas.earthlink.net>...
> "Ron" <ronf957@hotmail.com> wrote in message
> news:e0a6369d.0404122140.3b4ebc4e@posting.google.com...
> > Bob,
> >
> > I was in Puerto Rico last December and had to call customer service.
> > I held and held and held and held. I tried several times for a few
> > days before I finally gave up. I must have been on hold for 10-15
> > minutes each try.
>
> The key to your answer is "December". SPCS is normally busy during the
> holiday period between Thanksgiving and two weeks after New Years. Add on
> top of that, that WLNP came into effect the same time, and it just
> compounded the lengthly calls during that time frame.
>
> All the providers were having longer than usual holdtimes, not just for
> holiday sales, but for WLNP issues ... You try calling now, and I doubt
> you'd wait longer than a minute, once you are put in the prompt following
> the voice prompts.
>
> > I likely tried 3 times of a 3 day period. Again
> > was I happy no, did I care enough to change to Verizon, apparently
> > not. I can't recall the last time I hit *2 (or is it *4) and wanted
> > to talk to a person.
> >
> > You know, usually I fly international I go business class, recently I
> > flew coach. I love the room and service in business but coach was
> > $2000 and business class would have been around $8000 (typically the
> > customer has no issue with me flying business class but this one
> > did). If you pay the premium you get the service.
>
> Why no Ron ... I didn't know you fly business class. Should I have? :)
>
> Bob
 
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"Ron" <ronf957@hotmail.com> wrote in message
news:e0a6369d.0404131105.61b09249@posting.google.com...
> Bob
>
> I posted before I finish the message
>
> What I was saying about "business class" vs "coach" is that if you are
> not paying for a premium service (i.e. Sprint Vs Verizon) then don't
> compare or complain if the service isn't as good. Now if Sprint cost
> the same as Verizon you would expect comparable service.
>
> Ron

Ah, I see ... said the blind man ... :). In any event, whether one pays more
or less for their service, at the time you called SPCS, ALL the providers
had long hold times because of the reasons previously listed ...

Bob

>
> "Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
news:<gZQec.7930$A_4.477@newsread1.news.pas.earthlink.net>...
> > "Ron" <ronf957@hotmail.com> wrote in message
> > news:e0a6369d.0404122140.3b4ebc4e@posting.google.com...
> > > Bob,
> > >
> > > I was in Puerto Rico last December and had to call customer service.
> > > I held and held and held and held. I tried several times for a few
> > > days before I finally gave up. I must have been on hold for 10-15
> > > minutes each try.
> >
> > The key to your answer is "December". SPCS is normally busy during the
> > holiday period between Thanksgiving and two weeks after New Years. Add
on
> > top of that, that WLNP came into effect the same time, and it just
> > compounded the lengthly calls during that time frame.
> >
> > All the providers were having longer than usual holdtimes, not just for
> > holiday sales, but for WLNP issues ... You try calling now, and I doubt
> > you'd wait longer than a minute, once you are put in the prompt
following
> > the voice prompts.
> >
> > > I likely tried 3 times of a 3 day period. Again
> > > was I happy no, did I care enough to change to Verizon, apparently
> > > not. I can't recall the last time I hit *2 (or is it *4) and wanted
> > > to talk to a person.
> > >
> > > You know, usually I fly international I go business class, recently I
> > > flew coach. I love the room and service in business but coach was
> > > $2000 and business class would have been around $8000 (typically the
> > > customer has no issue with me flying business class but this one
> > > did). If you pay the premium you get the service.
> >
> > Why no Ron ... I didn't know you fly business class. Should I have? :)
> >
> > Bob
 

Ron

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Bob


I beleive you and I recall calling sprint once or twice in the last
month to ask about the V60V and the hold was really short, but........

I called 1-888-211-4727 tonight 7:30PM just to check. I told the
automated system "new phone", it said "leaving the automated system",
about 8 minutes later I got another call and clicked over, I never got
a live person.

I called back at 8:20PM and waited for about 4 minutes then a very
nice operator answered.

Also I recall (don't know what time of year) recently trying to call a
Sprint store for something. That is a losing proposition. They are
either too busy to even answer or you wait for ever.

Again, I don't care (much). I rarely need to call and again so what.
If I wanted better service I would pay the extra for Verizon


Ron


"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:<gZQec.7930$A_4.477@newsread1.news.pas.earthlink.net>...
> "Ron" <ronf957@hotmail.com> wrote in message
> news:e0a6369d.0404122140.3b4ebc4e@posting.google.com...
> > Bob,
> >
> > I was in Puerto Rico last December and had to call customer service.
> > I held and held and held and held. I tried several times for a few
> > days before I finally gave up. I must have been on hold for 10-15
> > minutes each try.
>
> The key to your answer is "December". SPCS is normally busy during the
> holiday period between Thanksgiving and two weeks after New Years. Add on
> top of that, that WLNP came into effect the same time, and it just
> compounded the lengthly calls during that time frame.
>
> All the providers were having longer than usual holdtimes, not just for
> holiday sales, but for WLNP issues ... You try calling now, and I doubt
> you'd wait longer than a minute, once you are put in the prompt following
> the voice prompts.
>
> > I likely tried 3 times of a 3 day period. Again
> > was I happy no, did I care enough to change to Verizon, apparently
> > not. I can't recall the last time I hit *2 (or is it *4) and wanted
> > to talk to a person.
> >
> > You know, usually I fly international I go business class, recently I
> > flew coach. I love the room and service in business but coach was
> > $2000 and business class would have been around $8000 (typically the
> > customer has no issue with me flying business class but this one
> > did). If you pay the premium you get the service.
>
> Why no Ron ... I didn't know you fly business class. Should I have? :)
>
> Bob
 
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In article <e0a6369d.0404132000.2214de33@posting.google.com>,
ronf957@hotmail.com (Ron) wrote:

> Also I recall (don't know what time of year) recently trying to call a
> Sprint store for something. That is a losing proposition. They are
> either too busy to even answer or you wait for ever.

and what sort of Customer Service would you call that ??

"Bob Smith" <usirsclt@earthlink.net> wrote in message
news:<gZQec.7930$A_4.477@newsread1.news.pas.earthlink.net>...

>
> All the providers were having longer than usual holdtimes, not just for
> holiday sales, but for WLNP issues ... You try calling now, and I doubt
> you'd wait longer than a minute, once you are put in the prompt following
> the voice prompts.


And Ron says one call he had to give up after 8 minutes....

> I called 1-888-211-4727 tonight 7:30PM just to check. I told the
> automated system "new phone", it said "leaving the automated system",
> about 8 minutes later I got another call and clicked over, I never got
> a live person.


And of course when they don't have the facts on their side, and when
they aren't cursing or insulting the poster, Bob's excuse of last resort:

> All the providers were having longer than usual holdtimes,


That is NEVER a valid excuse for the poor Customer Service of SprintPCS.
 
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"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-20556B.04264914042004@news6.west.earthlink.net...
> In article <e0a6369d.0404132000.2214de33@posting.google.com>,
> ronf957@hotmail.com (Ron) wrote:
>
> > Also I recall (don't know what time of year) recently trying to call a
> > Sprint store for something. That is a losing proposition. They are
> > either too busy to even answer or you wait for ever.
>
> and what sort of Customer Service would you call that ??
>
> "Bob Smith" <usirsclt@earthlink.net> wrote in message
> news:<gZQec.7930$A_4.477@newsread1.news.pas.earthlink.net>...
>
> >
> > All the providers were having longer than usual holdtimes, not just for
> > holiday sales, but for WLNP issues ... You try calling now, and I doubt
> > you'd wait longer than a minute, once you are put in the prompt
following
> > the voice prompts.
>
>
> And Ron says one call he had to give up after 8 minutes....

>
> > I called 1-888-211-4727 tonight 7:30PM just to check. I told the
> > automated system "new phone", it said "leaving the automated system",
> > about 8 minutes later I got another call and clicked over, I never got
> > a live person.

Don't have a clue why that happened. A day before, when I noticed my
daughter's phone was eligible, I did the very same thing as Ron, told the
voice prompt "new phone", and was sent to CS rep within a minute and a half.
>
>
> And of course when they don't have the facts on their side, and when
> they aren't cursing or insulting the poster, Bob's excuse of last resort:
>
> > All the providers were having longer than usual holdtimes,
>
>
> That is NEVER a valid excuse for the poor Customer Service of SprintPCS.

Phillipe, you know full well that this past December, every provider was
jammed with phone calls, not just for holiday promotional deals, but for
WLNP ... Something which had just been federally mandated for the very first
time.

Bob
 

Eric

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(Bob Smith) wrote:
<<Phillipe, you know full well that this past December, every provider
was jammed with phone calls, not just for holiday promotional deals, but
for WLNP ... Something which had just been federally mandated for the
very first time. >>

In any case, a provider needs to add more help for their phone lines if
they sense something that is going to happen that would bring a large
influx of calls -- like the WLNP. Sprint may have added more people to
answer calls, but there is no proof of that either. A customer should
expect slightly longer hold times during a launch of a brand new service
or product, but it is also the company's responsibility to do everything
in its power to help remedy that situation as well.

Eric
 
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"Eric" <caperenewal@webtv.net> wrote in message
news:13487-407D352F-24@storefull-3238.bay.webtv.net...
(Bob Smith) wrote:
<<Phillipe, you know full well that this past December, every provider
was jammed with phone calls, not just for holiday promotional deals, but
for WLNP ... Something which had just been federally mandated for the
very first time. >>

In any case, a provider needs to add more help for their phone lines if
they sense something that is going to happen that would bring a large
influx of calls -- like the WLNP. Sprint may have added more people to
answer calls, but there is no proof of that either. A customer should
expect slightly longer hold times during a launch of a brand new service
or product, but it is also the company's responsibility to do everything
in its power to help remedy that situation as well.

Eric

The problem is Eric, that you just can't add employees on the fly, as there
is quite a bit of training involved. In addition, after the holidays, what
are they suppose to do with those extra employees, with all the money spent
to train them? Keep them on, when they aren't needed?

It's probably a moot point as Sprint has already said that they contracted
with IBM, who will be taking over some of the CS duties.

Bob
 
G

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Archived from groups: alt.cellular.sprintpcs (More info?)

Cell merger wrote:

> I'm so glad the children (SprintPCS blind apologists) are having fun.
>
> Their insults still leave SprintPCS with the worst [blather snipped]

You didn't answer the question:

http://tinyurl.com/25pg9

Why, if you weren't a customer?


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Archived from groups: alt.cellular.sprintpcs (More info?)

Cell merger wrote:

>>What a piece of trash.
>
>
> Eric is still looking ion the mirror.,

And you're STILL not answering the question.

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