problem with laptop shutting down

[yaswanth chowdary]

i am using dell inspiron 3537 laptop. when i shut down the screen shows shut down after some the time the screen goes blank but stil the blinking lights are on . so i have to use the force to shut down by using power buttion.. any body please hep me

 

[Laptop_Nerd]

Hi,

Do check if the power button settings is all correct or set to shut down the laptop instead of putting it to hibernate or sleep.
- Right click on the battery icon and select Power Options.
- Click on Change plan settings then on the left pane click on Choose what the power buttons do.
- Set When I press the power button to Shut down then click on Save changes.
- If this will not work I would suggest running a complete virus/malware cleanup.
- Here's a link you can use: http/www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Worst case is if all these will not work run a complete Factory Reset.