Question Question Issue with App access to Lorex LNR 300 DVR

Rogue Leader

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Dec 22, 2014
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So my house is currently wired up with 4 Lorex IP cameras going to my PoE switch. Elsewhere in the network I have a Lorex LNR 300 DVR which is configured to record from those cameras. I use the Lorex "netHD Stratus" app on both my Android Phone and my wife's iPhone to view the cameras remotely. This was all working perfectly for a few weeks.

Now suddenly I cannot connect to view the Cameras or access the DVR via the app from outside my network. I get the error "Create Tunnel Failed".

The ONLY thing that changed on my network is I disabled the RDP port I had open on my router (Dlink DSR-250)due to security concerns, however that port does not correspond to any port mentioned by Lorex as needed by the system.

Anyone ever dealt with this?
 
Sep 12, 2019
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So my house is currently wired up with 4 Lorex IP cameras going to my PoE switch. Elsewhere in the network I have a Lorex LNR 300 DVR which is configured to record from those cameras. I use the Lorex "netHD Stratus" app on both my Android Phone and my wife's iPhone to view the cameras remotely. This was all working perfectly for a few weeks.

Now suddenly I cannot connect to view the Cameras or access the DVR via the app from outside my network. I get the error "Create Tunnel Failed".

The ONLY thing that changed on my network is I disabled the RDP port I had open on my router (Dlink DSR-250)due to security concerns, however that port does not correspond to any port mentioned by Lorex as needed by the system.

Anyone ever dealt with this?
I have a Lorex LNR380 that recently started exhibiting the exact same behavior, so I'm equally interested in a fix. I can't think of anything that's changed on my network, though Android updates have been plentiful. More importantly, however, I believe connectivity is relayed through some kind of Lorex cloud - making me wonder if they changed something...?
 

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