Solved! Questions about troubleshooting my at&t phone

[awgeorges5]

My phone Keeps saying access denied when I try to go to a website and can't watch any videos on my alcatel AT&T phone

 

[webworkings]

Are you sure you have data on the phone? If you don't, then have you made sure to turn off the data option in "Settings" and have access to WiFi?

 

[awgeorges5]

Yes did that and I tryed factory reset , update software and cleared out all of the cache ..plz help

 

[webworkings]

So you have data or WiFi access? You didn't say.

If data, then I would check with the carrier/service provider to make sure it is working correctly.

If WiFi, then you might want to check with the ISP to make sure it is working.

Should both turn out to be working fine, but the phone still won't access. Then I would start to wonder if the specific site(s) you are trying to visit are actually blocked by either one (carrier/service provider or ISP). Wouldn't be the first time.