Razer Kraken 7.1 Left Speaker Shorting Out

[Wesley Newsome]

Hello everyone, I have a question regarding the Razer kraken 7.1 Gaming Headset.

Is anyone else having an issue with the Left Speaker shorting out or getting muffled after the most recent Synapse update? I've had the headset for a month and have taken very good care of it so if there is a faulty piece.. that is a pretty serious concern to me.

Looking through many forums, people are saying to switch to 5.0 audio but I have had no issues with 7.1 now and 5.0 never appears in Synapse for me. Just 7.1 and 2.0 Stereo.

Any help with this issue would be great. Listening to LoL LCS right now and the volume difference between the left and right speaker is about 15% - 100% and is extremely annoying for games like Battlefield or any other surround sound game.

 

[Habbasi]

I just started getting this exact same problem today. I've had my razer kraken 7.1 about 9 months and just today the right ear started being really quiet. I can still hear it, but just barely.

I went up to Bestbuy and just purchased a new one (exact same model) thinking I just had defective hardware. Plugged in the new one and its doing the exact same thing.

I've re-installed the drivers a few times and rebooted multiple times. I have no idea why its doing this


***EDIT: Found a fix, updating this so other people can find this through Google searches as I was unable to find anything.

(keep in mind I'm on windows 7) I uninstalled razer synapse, rebooted. Once I was back on windows, I went to Control panel>Hardware and sound>Device manager> Sound, video and game controllers, Found razer kraken 7.1 in there and uninstalled it. Rebooted again, installed synapse, rebooted, and it worked.

[SOLVED]
I hope this helps anyone who got the same problem I did

[SOLUTION/FIX/SOLVE]

I Found a different way to fix the issue without re installing anything...
Apparently the new update screwed up the audio balance settings for my Razer Kraken 7.1 mine were 7 on left and 38 on the right. so here is how to fix it:

1:Right click on the sound icon on the toolbar
2:Click "Playback devices"
3:Click on the "Razer Kraken 7.1" then click the "Properties button that will pop up.
4:Click on "levels" then click the "Balance and level out the volumes till they match.

I found this out through hours of troubleshooting. I was even about to re-install windows 7 i was so pissed off.
Hope this Helps!!!

Even though this is 1 year old I did this and it worked after days of no avail, even emailed kraken lol, You are a legend, played some epic music right after the fix and made me so happy 😀

 

[Zach_19]

Hello everyone, I have a question regarding the Razer kraken 7.1 Gaming Headset.

Is anyone else having an issue with the Left Speaker shorting out or getting muffled after the most recent Synapse update? I've had the headset for a month and have taken very good care of it so if there is a faulty piece.. that is a pretty serious concern to me.

Looking through many forums, people are saying to switch to 5.0 audio but I have had no issues with 7.1 now and 5.0 never appears in Synapse for me. Just 7.1 and 2.0 Stereo.

Any help with this issue would be great. Listening to LoL LCS right now and the volume difference between the left and right speaker is about 15% - 100% and is extremely annoying for games like Battlefield or any other surround sound game.

I had this same problem recently, I found that right clicking on the audio icon and going into "playback devices" helped. From there right click on the Kraken headset and click "properties." From there go to levels, then balance, and make both numbers the same value.

 

[Matthew_69]

Hello everyone, I have a question regarding the Razer kraken 7.1 Gaming Headset.

Is anyone else having an issue with the Left Speaker shorting out or getting muffled after the most recent Synapse update? I've had the headset for a month and have taken very good care of it so if there is a faulty piece.. that is a pretty serious concern to me.

Looking through many forums, people are saying to switch to 5.0 audio but I have had no issues with 7.1 now and 5.0 never appears in Synapse for me. Just 7.1 and 2.0 Stereo.

Any help with this issue would be great. Listening to LoL LCS right now and the volume difference between the left and right speaker is about 15% - 100% and is extremely annoying for games like Battlefield or any other surround sound game.

I had this same problem recently, I found that right clicking on the audio icon and going into "playback devices" helped. From there right click on the Kraken headset and click "properties." From there go to levels, then balance, and make both numbers the same value.

I tryed that but it still wont work it is a 13 13 but i cant hear out of my left side please help! I'v done all of these none have helped this is my 4th one