To shorten a very, very long story, we had a relatively new Dell business laptop's hard drive die early this year, so Dell sent us a new hard drive. This same thing happened four or five times over until they sent us a brand new computer in May. The same thing happened a few more times, and now we are all scratching our heads as to why...even after trying multiple things to troubleshoot.
The computer is used in a 20' x 30' office environment that contains many other laptops, including one or two that are the same model.
This is the only laptop that is occasionally removed from its environment, but that shouldn't matter because this last time (where it lasted only one week) I had the guy keep it on his desk and not bring it home. So I think we can rule out something in a different environment causing the problem.
According to the gentleman who uses this computer, he had no problems during the first six months of his employment. He also noted that others used his desk before him and never had a problem.
There are no obvious sources of magnetism at or near his desk. He does use an iPhone 6, which is often sitting right next to the computer.
The system does not have any spyware or malware on it, as we have endpoint protection on all machines.
Dell is dumbfounded, and so am I. So I thought I'd take to the internet to seek assistance with ruling out certain things. Any suggestions? Should I place a desktop in the environment? Move his desk? Somehow measure the quality of the electricity or even whether there is any magnetism or other field at all?
The computer is used in a 20' x 30' office environment that contains many other laptops, including one or two that are the same model.
This is the only laptop that is occasionally removed from its environment, but that shouldn't matter because this last time (where it lasted only one week) I had the guy keep it on his desk and not bring it home. So I think we can rule out something in a different environment causing the problem.
According to the gentleman who uses this computer, he had no problems during the first six months of his employment. He also noted that others used his desk before him and never had a problem.
There are no obvious sources of magnetism at or near his desk. He does use an iPhone 6, which is often sitting right next to the computer.
The system does not have any spyware or malware on it, as we have endpoint protection on all machines.
Dell is dumbfounded, and so am I. So I thought I'd take to the internet to seek assistance with ruling out certain things. Any suggestions? Should I place a desktop in the environment? Move his desk? Somehow measure the quality of the electricity or even whether there is any magnetism or other field at all?