Repeating reboot loop at 64% reinstallation of windows after factory reset

[amandamerrill0256]

I have done a factory reset and then I had to reinstall windows but then it started looping at 64% and repeatedly rebooting after showing the percentage screen for only about a second. It has been doing this over a day.

 

[webworkings]

Try this...

1. Turn off the laptop.
2. Turn off your WiFi, or take the laptop to an area where there isn't any WiFi. (If connected via Ethernet, unplug it.)
3. Turn on the laptop.
4. Once it fully loads, then turn on your WiFi again.

It should work now. Sometimes (especially in 10) updates, including those that come after a reset, can get the computer stuck. It happens when an update fails, for whatever reason, and the device continually tries to get it to install over and over. Leaving you 'stuck'. Until you take away its ability to continue trying the update, hence the no WiFi, then it should load.

 

[amandamerrill0256]

That’s exactly what I did and it did not work

 

[webworkings]

So you disconnected all WiFi access, turned off the laptop, and then turned it back on while there was no available WiFi. And it still started and got stuck at the %?

 

[amandamerrill0256]

So you disconnected all WiFi access, turned off the laptop, and then turned it back on while there was no available WiFi. And it still started and got stuck at the %?

Yes

 

[webworkings]

See if either of these will help.... Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 

[amandamerrill0256]

See if either of these will help.... Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

When I tried the first thing then after the third try it went into support assist and then starting scanning problems as to why it was having a hard time starting up and then said nothing was wrong and went back to the loop. One thing that could possibly help is that the model is a dell Inspiron 15 5000 series

 

[webworkings]

Assuming then you did not try the second one?

To be honest, it sounds to me like there is a problem with the drive.


Anyone else have any other suggestions?

 

[amandamerrill0256]

Assuming then you did not try the second one?

To be honest, it sounds to me like there is a problem with the drive.


Anyone else have any other suggestions?

I did try the second one, too.

 

[stunnrock]

Hi, did you find an answer to this? I have exactly the same issue: Resetting Windows caused a looping reboot, on each reboot it starts at 64%, and climbs to 90% before rebooting again.