My Galaxy Note 10.1 is frozen with the name on black screen. I've tried several times to hold the power button and volume. It goes to the a Warning screen with the option VOL UP to load a custom OS or VOL DN to restart. If i restart, it returns to the logo screen and doesn't boot up. If I choose the custom OS, it freezes. Any ideas of where to go from here?
Try the Volume Up because it usually takes you to a menu with more than just that one option. Loading a custom ROM wouldn't be an automated process so you'll have the chance to back out of that menu if it is the only choice.
Factory Reset is usually an option and some menus include an option to keep your files and settings after a reset.