Samsung Galaxy S6 doesn't detect 2.4GHz Networks but only 5GHz Networks

Benjamin_BG

Estimable
Dec 4, 2015
7
0
4,510
0
Hello,
I've had my Samsung Galaxy S6 for a year and a half now, without any major problems.
But recently it started disconnecting from my home WiFi network. In the WiFi settings only 5GHz networks are available. When I reboot the phone, I can use normal networks without a problem for maybe a day, until the 2.4GHz networks disappear again.
Please help!
 

Benjamin_BG

Estimable
Dec 4, 2015
7
0
4,510
0
It doesn't just disconnect from the network, it doesn't detect it anymore in the WiFi settings (the 2.4GHz one). I've restarted the router and the modem countless times, activated and deactivated the 5GHz and 2.4GHz networks, but nothing worked.
It's a problem with the phone.
 
I see. Then it may well be a hardware issue, unless it started after a specific app install, then I would be leery of that app. If it is hardware, then fixing it may not be an option. If it is under warranty still, contact the manufacturer as they may well replace it.

Either way you go though, be sure you back up all your personal files and data off of the device somewhere (cloud account, computer, etc.) that way you don't lose anything.
 

Benjamin_BG

Estimable
Dec 4, 2015
7
0
4,510
0
Sending my phone to warranty is what I wanted to avoid, but it seems inevitable.
The last thing I will try is resetting the phone.
Thanks for the advice though!
 
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