I recently started having a problem with the sound from my Samsung U55C6300 LED TV. Specifically while connected to a fibre optic cable receiver, I have a great picture but no sound. I went multiple years with this same set-up and then one day after a power outage I started experiencing problems.
I have been through all of my sound options on both the cable receiver and the TV and can’t see/find anything that needs to be changed. I have tried multiple HDMI cables with the same issue. I have tried plugging the cable receiver into the same HDMI cable that my xbox one is using (with sound), and still experience no sound. I have also done a direct swap of cable receiver “A” to another TV/room, and the sound works. Similarly, cable receiver “B” from the second room experiences the no sound issue when I plug into my Samsung TV.
I have also tried adding an optical audio wire in conjunction with HDMI and still have the no sound issue. Lastly, I entered the service technician screen on TV start-up and did a factory reset – unfortunately no avail.
My xbox one (via HDMI), Wii (AV+ Audio cables) all USB Media port all work fine.
It’s clearly not the cable box, not the HDMI ports nor the HDMI cable – it has to be some sort of setting on the TV itself.
Any ideas? Please help before I become an expert lip reader.
I have been through all of my sound options on both the cable receiver and the TV and can’t see/find anything that needs to be changed. I have tried multiple HDMI cables with the same issue. I have tried plugging the cable receiver into the same HDMI cable that my xbox one is using (with sound), and still experience no sound. I have also done a direct swap of cable receiver “A” to another TV/room, and the sound works. Similarly, cable receiver “B” from the second room experiences the no sound issue when I plug into my Samsung TV.
I have also tried adding an optical audio wire in conjunction with HDMI and still have the no sound issue. Lastly, I entered the service technician screen on TV start-up and did a factory reset – unfortunately no avail.
My xbox one (via HDMI), Wii (AV+ Audio cables) all USB Media port all work fine.
It’s clearly not the cable box, not the HDMI ports nor the HDMI cable – it has to be some sort of setting on the TV itself.
Any ideas? Please help before I become an expert lip reader.