Samsung NP-QX411 - All I can get is a blue screen (not BSOD)

okrobie

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Mar 2, 2016
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Hi, I had majr issues with this Samsung so I decided to do a clean install. I formatted the drive, installed an image of a GPT for UEFI partition structure. I then prepared a USB stick with a ISO of Win 10. I tried to install the ISO several times but it locked up several times during the install. (One time I successfully installed a Win 10 ISO with a legal Product Code but it gave this message in the lower right hand corner that it was a demo version so I tried again with a different ISO)

After several unsuccessful tries it started crashing into this blue screen.It says: RECOVERY Your PC/Device needs to be repaired. A required device isn't present or can't be accessed. Error Code:0xc0000225 I can't get into BIOS or anything else. None of the Function Keys do what they are supposed to.

At the moment, I'm trying to boot of of a WinPE stick. Normally F10 would do the trick, but not now.

Anybody got any ideas? Thanks, Jim
 
Hi,

I would suggest creating a new Windows 10 bootable USB or disc using Media Creation Tool.

Here's how to create a bootable Windows 10:
http://www.tomshardware.com/faq/id-2745957/create-windows-installation-usb-drive-dvd.html

And here's a quick guide on how to completely install Windows 10:
http://www.tomshardware.com/faq/id-2569562/install-windows.html

If the same problem will persist I would consider trying a different HDD with your laptop and install Windows again and see if it will work or not because if it does that means your old HDD is faulty already.
 
Hi,

I would suggest creating a new Windows 10 bootable USB or disc using Media Creation Tool.

Here's how to create a bootable Windows 10:
http://www.tomshardware.com/faq/id-2745957/create-windows-installation-usb-drive-dvd.html

And here's a quick guide on how to completely install Windows 10:
http://www.tomshardware.com/faq/id-2569562/install-windows.html

If the same problem will persist I would consider trying a different HDD with your laptop and install Windows again and see if it will work or not because if it does that means your old HDD is faulty already.
 

okrobie

Estimable
Mar 2, 2016
21
0
4,570
1
Hi, I finally got back to work on this machine and can report progress. I was able to change out the hard drive and install Windows 7 and it boots quickly. The only problem now is that I can't get into the bios. None of the F keys do anything except take you to the boot manager. I woulde like to be able to boot from a WinPE USB drive and I can't. Where should I go from here? Thanks, Jim
 

okrobie

Estimable
Mar 2, 2016
21
0
4,570
1
I finally lost my patience and stopped the process. I then had access to the new bios but it wouldn't boot into Windows 7. I could then boot from the USB drive so I re-installed Windows 7 to the hard drive from the USB. Everything is working fine now. And I just acquired another laptop with the exact same symptom so at least now I know what to do.
 
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