Three times I've stayed on the phone for over an hour trying to fix this problem with my TV! To no avail. In fact, the guy that did the "remote support" made more problems!! I finally, after breaking down, and losing my temper, got transfered to the "executive support dept."" A person in the US that I could understand!!! She , after another plead, and another hour gave me a "one time" exemption, to send the TV to repair company, like they are doing me a big favor!!! No integrity. Will not buy Samsung again!! I will ship the TV out on payday,!!
Sorry to hear about your problems, but if it's an issue that they can't resolve over the phone, such as a hardware malfunction, the only logical next step is have it repaired at their facility, especially if they haven't been able to identify the problem over the phone. What did you really expect them to do in this situation?
Well... It would have been better if they made that suggestion months ago when I first called about the problem and the TV was still under warranty! According to several forums I have read, this is a common problem with thousands of people. A defect! Why do all the tech support "buffers"pretend this is the first time they have heard of this issue? Bad business practises with a huge lack of integrity!! I work hard for every cent that comes into my house. I , like most people expect to purphase a product which will last more than a few months.