Three times I've stayed on the phone for over an hour trying to fix this problem with my TV! To no avail. In fact, the guy that did the "remote support" made more problems!! I finally, after breaking down, and losing my temper, got transfered to the "executive support dept."" A person in the US that I could understand!!! She , after another plead, and another hour gave me a "one time" exemption, to send the TV to repair company, like they are doing me a big favor!!! No integrity. Will not buy Samsung again!! I will ship the TV out on payday,!!