SMART HUB won´t download Terms and Conditions

[kytavares]

I just purchased UE49KU6400 and when I try to do setup of the Smart Hub it won´t download the terms and conditions and take me on to the next step, saying "the internet connection is not stable (2014509-1). I´ve done a speed test and it seems fine and I´ve never had any issues connecting equipment wirelessly. I already did somes changes like DNS, reset smart hub, reset TV, reset router and nothing. When I setup Smart Hub it gets stuck in terms and conditions. Also, I can´t change region without downloading Terms and Conditions. Any thoughts would be greatly appreciated.

 

[kytavares]

MERGED QUESTION
Question from kytavares : "SMART HUB won´t download TERMS and CONDITIONS"

I just purchased UE49KU6400 and when I try to do setup of the Smart Hub it won´t download the terms and conditions and take me on to the next step, saying "the internet connection is not stable (2014509-1). I´ve done a speed test and it seems fine and I´ve never had any issues connecting equipment wirelessly. I already did somes changes like DNS, reset smart hub, reset TV, reset router and nothing. When I setup Smart Hub it gets stuck in terms and conditions. Also, I can´t change region without downloading Terms and Conditions. Any thoughts would be greatly appreciated.

 

[rgd1101]

MERGED QUESTION
Question from kytavares : "Terms And Conditions page is not loading for Samsung TV KU series"

Since this is a new TV I am trying to set up Smart Hub, However when I try to do it is not loading Terms and Conditions page. I have connected to a wireless router and Internet is working fine on the tv. I can browse internet through inbuilt browser. on setup it checks for internet access and gives a message saying it is connected to Internet. but then on the next page it says a message " There are some problems, Please call samsung Service center, Message code Shocked ", for certain I know that TV is connected to internet because software updated after connecting. If anyone has faced similar issue or knows anything about fixing this please let me know, Thank you very much in advance,

my email [don't post your email on the forum]

 

[r3ap3r911]

Im having the exact same problem as you! Just got my tv on the 18th... i dont have an answer unfortunately but this is indeed strange.. i have the un60ju6500fxza.. Does you wifi seem to work ok? Or are you connected via ethernet cable?

 

[kytavares]

Im having the exact same problem as you! Just got my tv on the 18th... i dont have an answer unfortunately but this is indeed strange.. i have the un60ju6500fxza.. Does you wifi seem to work ok? Or are you connected via ethernet cable?

Hi there!
My wifi work very well and TV is connected on internet. It´s annoying and I´m so tired at this [watch your language] shit.

 

[r3ap3r911]

I agree it is very frastrating!! Have you tried turning off SOFT AP from service menu? Also, what firmware version are you running?

 

[kytavares]

I agree it is very frastrating!! Have you tried turning off SOFT AP from service menu? Also, what firmware version are you running?

I didm´t see SOFT AP in service menu. Can you show how to arrive there?
Software version T-JZMDEUS-1125.1
Sub-micom version T-JZMDEUS 1006

 

[r3ap3r911]

I agree it is very frastrating!! Have you tried turning off SOFT AP from service menu? Also, what firmware version are you running?

I didm´t see SOFT AP in service menu. Can you show how to arrive there?
Software version T-JZMDEUS-1125.1
Sub-micom version T-JZMDEUS 1006

Sorry i think SOFT AP may not be available.. i cant seem to find it in service menu either. I only saw some other post about it. Firmware version should be under Support->Software Update->Current Version ?

 

[kytavares]

I agree it is very frastrating!! Have you tried turning off SOFT AP from service menu? Also, what firmware version are you running?

I didm´t see SOFT AP in service menu. Can you show how to arrive there?
Software version T-JZMDEUS-1125.1
Sub-micom version T-JZMDEUS 1006

Sorry i think SOFT AP may not be available.. i cant seem to find it in service menu either. I only saw some other post about it. Firmware version should be under Support->Software Update->Current Version ?

CURRENT VERSION 1125

But recently I saw a update file in Samsung.com which is lower than mine. I guess version 1111

 

[r3ap3r911]

Ended up replacing the main board in the TV. And after doing so i realized how bad that board really was... no 4K video output, sound from tv speakers extremely low audio, and ofcourse no internet connectivity.. i would suggest doing the same if you can afford to. Checkout shopjimmy.com for new boards cheap

 

[kytavares]

Ended up replacing the main board in the TV. And after doing so i realized how bad that board really was... no 4K video output, sound from tv speakers extremely low audio, and ofcourse no internet connectivity.. i would suggest doing the same if you can afford to. Checkout shopjimmy.com for new boards cheap

I appreciate your advice but I thing there is another way to solve this issue. I guess sooner or later Samsung have to launch a solution for this problema because it not only me who suffer this problem.
The access to site is denied

 

[Henko_]

Menu-support-self diagnostics-reset

This worked for me

Default password 0000

 

[Taqi_1]

thanks...worked for me

Menu-support-self diagnostics-reset

This worked for me

Default password 0000

 

[hedy55]

I agree it is very frastrating!! Have you tried turning off SOFT AP from service menu? Also, what firmware version are you running?

I didm´t see SOFT AP in service menu. Can you show how to arrive there?
Software version T-JZMDEUS-1125.1
Sub-micom version T-JZMDEUS 1006

Sorry i think SOFT AP may not be available.. i cant seem to find it in service menu either. I only saw some other post about it. Firmware version should be under Support->Software Update->Current Version ?

CURRENT VERSION 1125

But recently I saw a update file in Samsung.com which is lower than mine. I guess version 1111

Hello man, mi eh d CV nteni mesmo problema ku samsung. Terms and Condition ka sta atualiza.
Bo consigui resolve??

Man, Im am also from Cape Verde and having the same issue... have u solved it?

 

[santosedson2701]

Good folks I have a Samsung TV Smart UN55MU6500FXZA with the same problems. When it came in the download part of terms is conditions gave this error that the internet is not stable. I researched everything. Hours and hours in front of the TV. After almost 1 month I have my smart TV working. This error has nothing to do with the instability of the internet, but with the region. Samsung's smart TV comes with a region lock. In other words, if you buy a TV in the United States and take it to another country when you connect to the Internet automatically through the IP address, it detects that you are not in the United States. The solution is to create a VPN, a virtual network on the PC choosing a different region from where you are and share the internet for the TV. In this way the internet acquired the different IP bypassing this region problem. The terms and conditions as well as the applications are automatically downloaded. Good luck

 

[adrian.km]

Ok many hours of web trawling came to a solution! Initially I did a reset via the support page. Then using the pin 0000 got to the can’t download T&Cs As Internet is unstable. So in the end after a Smart hub reset same thing just turned it off at the wall i.e. not stand by. Left off for 15mins and started tv again hey presto accept T&Cs page came straight up. So okayed all that but not done yet going to Smart hub wouldn’t start error with 2 options trouble shoot or try later. Tried trouble shoot but you get into the same loop and end up turning off at wall again for 15 mins so just turned off to standby for a couple hours note software was up to date. Then turning back on hit Smart button and the apps all lined up across bottom of screen signed into amazon for Prime Tv and I’m back up and running.
Blinkin nightmare.. all started when Prime wouldn’t run without stopping saying internet issues which was rubbish as the wireless worked fine in same location on the iPad streaming you tube or BT sport. So done..