Mr Seybold, you're missing the point. Sony spent a month with PSN down, performing damage control, investigations, and locking down security. Now PSN is coming back online, your CEO is brushing off the issue, calling it a 'hiccup', meanwhile your company has left a security hole so big my grandmother could steal someones account. Worse still - being able to change your password with an email address and a birthday is so incomprehensibly insecure, we're all sort of shocked. Average Joe could pluck out the problem there, let alone the security experts with fat paychecks that we expect you've been paying for this fat faux pas I could drive a semi through.
With security like this, who needs hackers?