Storage issue on Zte Grand Max 2.

[azulanya]

I obviously have this phone because it was cheap and I thought nice. It is a 16gb phone. For some reason the storage space is low. I have deleted all pictures, all apps, and clear the cache constantly. All I have on my phone is Facebook Messenger. It went from 1532 gb full to 15.60 gb full. I went to Cricket for help and of course they wanted to sell me a new phone. How do I fix this storage space issue?

 

[webworkings]

First, please remember, that the storage amount that is advertised for a phone isn't what you have access to. At least not all of it. The OS and all preinstalled apps take up a lot of that space.

Now, the Facebook app will leave tons of data on the device as you use it. However, if you have already removed everything, I would back up your important stuff (to a cloud account or computer), like your contacts, then do a "Hard Reset" of the device. This should fix the problem. Then, once it is done, (and you are done with the steps below), uninstall any apps you don't use that it has (and that it will let you uninstall). Once this is done you should be good. If it keeps it up, I would look into replacing the phone (if under warranty).

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.