Stuck in Windows 10 set up after a full factory reset

Aname01

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Dec 7, 2016
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I did full factory reset of my acer aspire Es 15 and now I'm going through the set up and I gonly through the first screen ( so location language keyboard time zone) then I select my Internet then I get the artty settings screen where I can use express settings or custom ( I've done both ) then it says just a moment after a minute or so the screen blinks then my laptop restarts ( so it puts up the Acer logo) and then brings me back to the first set up screen.
 

Ironsounds

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Jul 31, 2011
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Hello... DL WIn 10 install media and use their install procedure... and when asked for a key, you can say none? or leave blank? (see 5b of instructions)... Microsoft will have a Online record of the activation.
https://www.microsoft.com/en-us/software-download/windows10/
You will need to do this on a working Computer with a internet connection... the instructions given are pretty clear to me... the TOOL will walk you through creating a "BOOTable" install media. B )
 

Aname01

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Dec 7, 2016
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Ironsounds what do you mean by Bootable media and yes. As well I'm new here and have not figured out if there is a specific way to replay yet so if there is that would also be great to know.
 

Aname01

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Dec 7, 2016
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I did the reset so that it would run better, I looked up factory reset in the windows search bar clicked factory reset went thought the reset proses did a full clean with the reset then when it was done I turned it on then tried to set it up again
 

Ironsounds

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Hello... 6) Do you have a manual or PDF DL for this Laptop? for their instructions/advice?
7) Do you have any DOS bootable utility/tool? so we can see what files/partitions are on your Drive right Now?
8) Do you have another working OS/computer to DL and make a Win 10 BOOTable install media/drive?

Typically you should make Backup/Recovery/Driver install media/DVD FIRST, with a option from the ACER APP or even a Microsoft APP.

You choosing "FULL Clean" over other options (re-fresh?) could have wiped your drive and the Recovery/Backup/Driver media might be needed with it? B /

There are great laptop experts here.... and will see this POST and chime in later for their experiences and Help B )
 

Ironsounds

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Hello... You could pickup a 16GB USB2 stick and go over to friends/relative's house and DL/make a WIN10 install USB, on their computer, also use another smaller USB stick to download your Drivers and utilities from ACER ( if you don't want to wait for further help here ) This could speed up the process of getting your laptop working again... B ) ...this is also handy and important items to have on hand for future problems.
https://www.acer.com/ac/en/US/content/support this is a US site but you may want to google for your country's site/support for your model #
 

Ironsounds

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Hello... Does your Acer have a OS license sticker on it? you can re-use/re-activate that Key for the OS... DLing and using any different Microsoft product has a 30 day or more trial period. Microsoft will have a record of any OS activation on your Laptop, and a simple phone call may be required to complete the activation again.

What is the OS history on the laptop?
 

Ironsounds

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Hello... NEW or Used?
What OS is on the Sticker?
It is possible to order Driver DISKs/MEDIA from the maker for it... these are great thing to have on hand for your machine for fast recovery.
Typically these companies put a Notice in the BOX with them, Recommending the New owners too make Backup media before using the Machine.
 

Ironsounds

Distinguished
Jul 31, 2011
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Hello... DL WIn 10 install media and use their install procedure... and when asked for a key, you can say none? or leave blank? (see 5b of instructions)... Microsoft will have a Online record of the activation.
https://www.microsoft.com/en-us/software-download/windows10/
You will need to do this on a working Computer with a internet connection... the instructions given are pretty clear to me... the TOOL will walk you through creating a "BOOTable" install media. B )
 

Aname01

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Dec 7, 2016
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To continue with the installation it tells me to unplug the USB And restart my computer but when I do that it brings me back to the set up presses form before and I can't install windows 10.
 

Ironsounds

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Hello... Did you do a clean install? remove all the previous Partitions on the Drive first (custom install)? your OLD data could be still on the HD boot partition B / the NEW bootable partition/Data needs to be made on it. Remove all the Partitions first, the install media will create New Partitions on it for you. ( it may take a couple of re-boots (custom install) to get them all...)

"Clean Install' means deleting all previous "Partitions" on the HD/SSD ( using the install media )... before install of the OS.

1) Install/Boot from your Windows install media.
2) Type in needed data and complete information screens.
3) "Type of install" screen choose "Custom Install"
4) When HD/SSD/Drive information screen is Displayed click the "Drive options" app below.
5) Highlight a "Partition" and click delete.
6) Repeat till there are NO more "Partitions" visible.
6a) sometimes it takes a few "re-boots" with the install media to get them all.
7) When your drive is "Clean" Start/click the OS "Install" and the Windows "Install button" And the install will start... AND will create the needed "New Partitions" on it.


Can you enter a BIO's screen? to check your BOOT/Hardware/HD information?
 
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