Toshiba laptop won't boot in normal mode???

[Utang]

Few weeks ago, my laptop started to get slow and than when i restarted it on normal mode, only blank screen started to appear with the cursor. It did work the next day but still it was really slow. and after couple of days of my computer getting slow, i reset/formatted my computer and it completely wiped out all of my files. I thought it would solve the problem, but after i logged in the same thing happened. Help??

 

[Phillip Corcoran]

Try starting Windows in Safe Mode & and if it won't run in that mode either it typically indicates faulty hardware.

Test the hard drive (though it's unlikely to be faulty HDD if you managed to re-format it & re-install Windows on it).
Download this CD image: http/www.hgst.com/support/downloads/legacy-downloads#DFT
Install ImgBurn to create a CD from the CD image: http/filehippo.com/download_imgburn
Boot your laptop from the CD and choose "ATA only" when the menu appears on screen.

If the HDD is okay, test the RAM. Download this CD image (ISO format): http/www.memtest86.com/download.htm#free
Make CD with ImgBurn and boot your laptop from it. Test each RAM module separately so you know which one, if any, has errors.
Any errors will usually show on screen within four passes.

 

[Utang]

Try starting Windows in Safe Mode & and if it won't run in that mode either it typically indicates faulty hardware.

Test the hard drive (though it's unlikely to be faulty HDD if you managed to re-format it & re-install Windows on it).
Download this CD image: http/www.hgst.com/support/downloads/legacy-downloads#DFT
Install ImgBurn to create a CD from the CD image: http/filehippo.com/download_imgburn
Boot your laptop from the CD and choose "ATA only" when the menu appears on screen.

If the HDD is okay, test the RAM. Download this CD image (ISO format): http/www.memtest86.com/download.htm#free
Make CD with ImgBurn and boot your laptop from it. Test each RAM module separately so you know which one, if any, has errors.
Any errors will usually show on screen within four passes.

Hey Phillip, thanks for your answer. It works fine on safe mode but when i try to log in on normal mode it goes to my desktop screen for few seconds and turns blue than black. and the only thing that appears in that screen is the mouse cursor.

 

[pcmagic]

Do the blue and black screens have any information on them?

The blue screen you are referring to is probably a BSOD that only stays on for a few seconds. If this is what you're receiving then we can get more information from you to try and repair the issue. We can pull the dump files from safemode and diagnose the error that way.

I do agree, that it is likely a hardware issue, but there is still a real possibility that it is a software issue, caused by a rootkit or malware.

 

[MissKG]

Do the blue and black screens have any information on them?

The blue screen you are referring to is probably a BSOD that only stays on for a few seconds. If this is what you're receiving then we can get more information from you to try and repair the issue. We can pull the dump files from safemode and diagnose the error that way.

I do agree, that it is likely a hardware issue, but there is still a real possibility that it is a software issue, caused by a rootkit or malware.

 

[MissKG]

I'm having this problem after malware found on the laptop....is the best thing I can do reinstall windows ?