toshiba satellite freezing up even after new os install

[exodus7777]

my daughter gave me a toshiba satellite and said it needed a power supply I bought one and it charged. Soon after it ran slowly and then froze up can't close apps or install new one, mouse works and can get into task manager and reboot.took it to repair shop, they said win 10 would fix it, it did not still does the same thing, I did replace the power supply with the same one it came with which was bad. I have no idea what's going on and can't find anything like this on the web. Please help

 

[webworkings]

Sounds like she may have not have cleaned off the device before giving it to you. So there could be things on it that you really don't want.

Try doing some good deep scans to check for Viruses, Malware, and other such problems. If that doesn't help, try starting in "Safe Mode" and see if things run faster. Granted not all things will run in "Safe Mode" as it restricts anything that could be a problem for the computer. If it runs better in "Safe Mode" then you need to determine what is on the computer that is causing the slowness. In the end, should nothing else help, you may need to do a complete reset of the laptop.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.


In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.