URGENT!!HELP please! Windows automated pages says I have a virus or malware!

Red8

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Jul 21, 2013
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He so I have kasperkey antivirus and Norton 360 and I did 2 scans today and they came up with some tracking cookies I got rid of and later today my internet on my pc got extremely sluggish like I'm talking 9kbs download speed max when my norm is 2.4mps and later I went on a site for my work stuff after getting the http forbidden 403 a bunch of times then I tried again by just typing it in this time but then the page was load was a screen that had a number and a voice saying house I have a virus or malware/spyware and it was a yellowish tannish page with a lot of writing I didn't read it cause I was afraid it was scam. Is it true or is it just a scam please help me!
 

Red8

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Im also running malware bytes right now but is there any way to check to confirm this isn't real? Btw the kasperkey and Norton both were clean when I scanned earlier nothing but the tracking cookies
 

Red8

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Also the stuff I did earlier was very sensitive information last night I just discovered this problem today, could they get ahold of it or use it or anything like that. I'm freaking out right now!
 

ronintexas

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Most of the stuff that gets put on there is related to ads that will come up when you surf. There is always a chance that you could have been hacked - but unlikely. What are the items quarantined?
 

Red8

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They're all pup. Files and one was called a hacker tool and some were just acess keys so I quarantined them then deleted them I'm running it again, one item was automatically under ignore once
 

ronintexas

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Hopefully all runs at full speed for you. Malwarebytes is a great program (I do not use the paid version - only the on-demand scanning). As Paul said, I would uninstall one of your two anti-virus software packages - running two at once is a bit of overkill....and it will slow you down.

One thing about anti-virus - they all go up and down in the ratings - the best thing you can do is have a package that has a current subscription. Windows defender is free - I use that on all my PC's and never have a problem - and I do a ton of web surfing. Some people prefer other packages - to each his own....none of them are 100% bullet proof. I would suggest running a scan with malwarebytes at least monthly - I run weekly.
 

Red8

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Some files are pup. Optional.searchprotection.A
Pup.optional. Spigot
Pup.optional.installbrain.A
Pup.optional.MyEmoticons.A
Pup.optional.searchprotection.A
Hacktool.Agent
 

ronintexas

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Hacktool.Agent is the most serious one. The PUP's are the ad hi-jacking stuff....they slow down the computer.

One thing about Hacktool.Agent - not all infections mean you have been hacked. I have a program that clicks the mouse on the screen every 30 seconds (my wife uses it to play a slot machine game) - and it comes up with that during the malwarebytes scan. It is a harmless program - but the code could be used for malicious intent....that is why Malwarebytes flagged it. Keep it in quarantine....
 

Red8

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Oh no I did quarantine it then I went to log and deleted it! Is that bad what else do I do? My other scans come up with no threats
 

Red8

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Okay thanks, what about the other stuff I deleted is that gone forever and okay, also if I just quarantined it could i still do my work stuff online cause like I said it is sensitive information
 

ronintexas

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Other than my wife's clicky thingy (that is what I call it), I haven't had a "false positive" with malwarebytes....so deleting it usually won't hurt. The worst thing that happens is a program doesn't work, and you have to reinstall it. Reinstalling software is better than having a virus....
 

Red8

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Okay thanks I appreciate your help so very much I cannot explain, it had freaked me out when I saw this. I will finish my work now and if it is alright with you do you mind keeping an eye on this thread for a day or two in case I still need any help please, cause I know that is asking a lot, It's just hard finding anyone able to help me out with this.
 
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