Hi Folks,
I'm desperately hoping that someone can help me:
I have a Toshiba Satellite A135-S2386 laptop, running Vista, that has been working great (slow, but great). It's really only primarily used for web surfing, and with iTunes (it's my daughter's). Here's what's happening:
Last Friday night, I was shocked to find out that this laptop only came with 512 MB RAM. I popped out the RAM, saw that it was only 512MB, and decided to buy some new. This seems to be when the troubles started, but could be a coincidence? I put the RAM back in.
Either later that night, or the next morning, my daughter told me that her iPod wasn't being recognized when she plugged it in. The error says "USB device is not recognized". When I go to the computer management and look at the USB devices, they all report "unknown device".
Whenever I plug in the iPod, now, I get the same error message. I do get the "sound" that I've plugged in the iPod, but my taskbar pops up a window saying: "USB device not recognized..." (sorry, I don't have the complete message in front of me).
I tried another iPod in this laptop - same problem. I tried both iPods on my new desktop - both worked perfect. I tried a usb flash drive in the laptop, it WORKS! I tried the iPods again, same problem.
After google searching, I found some people suggested that this problem can be fixed (possibly) with a motherboard firmware update, or by deleting the USB devices and reinstalling the drivers. Toshiba doesn't have anything on their support website like that, though. When I deleted the USB devices in Computer Management, Vista immediately sees that they're "new hardware" and re-adds them, right while I'm sitting there watching. I even went into Safe Mode, and deleted them, rebooted to normal mode, Vista reinstalled the drivers, but no help.
Finally, in desperation, I reinstalled the OS, iTunes. Same problem. Last resort: I called Toshiba this morning. Their suggestion was to make sure I have the latest BIOS (I do, I just sent it into them for a known problem that this BIOS upgrade was to fix, a couple of months ago) - oh, and they suggested downloading their latest dvd-rom firmware upgrade.
I have a devastated 14 year old who would bake a dozen cookies for whoever can help me.
Thanks so much in advance. I'm hoping I've provided enough information. I'm not sure what forum I should post this on, so sorry if it's the wrong one.
Thanks!
Steve
I'm desperately hoping that someone can help me:
I have a Toshiba Satellite A135-S2386 laptop, running Vista, that has been working great (slow, but great). It's really only primarily used for web surfing, and with iTunes (it's my daughter's). Here's what's happening:
Last Friday night, I was shocked to find out that this laptop only came with 512 MB RAM. I popped out the RAM, saw that it was only 512MB, and decided to buy some new. This seems to be when the troubles started, but could be a coincidence? I put the RAM back in.
Either later that night, or the next morning, my daughter told me that her iPod wasn't being recognized when she plugged it in. The error says "USB device is not recognized". When I go to the computer management and look at the USB devices, they all report "unknown device".
Whenever I plug in the iPod, now, I get the same error message. I do get the "sound" that I've plugged in the iPod, but my taskbar pops up a window saying: "USB device not recognized..." (sorry, I don't have the complete message in front of me).
I tried another iPod in this laptop - same problem. I tried both iPods on my new desktop - both worked perfect. I tried a usb flash drive in the laptop, it WORKS! I tried the iPods again, same problem.
After google searching, I found some people suggested that this problem can be fixed (possibly) with a motherboard firmware update, or by deleting the USB devices and reinstalling the drivers. Toshiba doesn't have anything on their support website like that, though. When I deleted the USB devices in Computer Management, Vista immediately sees that they're "new hardware" and re-adds them, right while I'm sitting there watching. I even went into Safe Mode, and deleted them, rebooted to normal mode, Vista reinstalled the drivers, but no help.
Finally, in desperation, I reinstalled the OS, iTunes. Same problem. Last resort: I called Toshiba this morning. Their suggestion was to make sure I have the latest BIOS (I do, I just sent it into them for a known problem that this BIOS upgrade was to fix, a couple of months ago) - oh, and they suggested downloading their latest dvd-rom firmware upgrade.
I have a devastated 14 year old who would bake a dozen cookies for whoever can help me.
Thanks so much in advance. I'm hoping I've provided enough information. I'm not sure what forum I should post this on, so sorry if it's the wrong one.
Thanks!
Steve