What if all you have is black screen cant Navigate you do anything

Mar 14, 2018
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I realize that Alcatel aren't the best phones but this black screen on my phone just got there without me knowing i set it down to charge an went to check messages an now ive been 24 hours without phone
 

hang-the-9

Titan
Moderator
Does it have a removable battery? Did you try doing that and seeing if it turns on OK after that? Try holding in the power button for a while, then trying to turn it on again? Did you contact support for your carrier?
 
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