what is failure ID GU2A71-68K7SU-XD7X1G-60XE03

[carltonmetts]

My granddaughter step on her computer and cracked the screen since replacing it comes up with the above failure ID. It will not boot beyond the windows logo.

Model HP Envy 6 1010US

 

[COLGeek]

What is the make/model of the computer?

 

[carltonmetts]

HP envy 6 1010US

 

[carltonmetts]

B5t12ua#aba

 

[COLGeek]

That would appear to he an HP error code, not something Windows generates. I suggest contacting HP for assistamce. Is the system still under warranty?

 

[carltonmetts]

No its out of Warranty.

 

[COLGeek]

Go here: http/support.hp.com/us-en/product/HP-ENVY-Sleekbook-6-1000/5269347/model/5273965/troubleshooting

Note the Contact Support tab, contact them in whatever fashion your are comfortable with. I suspect damaged hardware from the drop.

By the way, do you know what version of Windows is running in the device?

 

[carltonmetts]

windows 7