Best network is debatable and no mention of what testing method was used. You can find many articles on different test and show T-Mobile is top as well. It is getting that close. I will give Verizon a slight edge overall as of now though. I do disagree however on customer care. It seems the testing method here was very limited. More data is out there that supports T-Mobile. In fact, It is one of the reasons T-Mobile added more customers than anyone else along with as mentioned, price and plans.
Un-carrier ranked #1 in Customer Service Satisfaction, Most Likely to Recommend, Net Promoter Score and Overall Customer Satisfaction, based on Nielsen Mobile Insights survey data*
Bellevue, Washington – February 1, 2017 –According to the latest data from Nielsen Mobile Insights (NMI), T-Mobile (NASDAQ: TMUS) closed out 2016 ranked #1 in Customer Service Satisfaction ahead of Verizon, AT&T and Sprint. And, nobody was better than the Un-carrier in Customer Service Satisfaction All. Year. Long. This isn’t just back to back, this is back to back times twelve.
And to throw some magenta icing on the cake, T-Mobile closed out 2016 on top as the #1 wireless service provider in Overall Customer Satisfaction, Net Promoter Score and Likelihood to Recommend. In baseball, that’s called a grand slam.
Why is it if you buy a unlocked phone you don't get video calling with it. Don't understand why they say you would have to download a third party app. Please can someone answer my question or did I just miss understand it.