Un-carrier ranked #1 in Customer Service Satisfaction, Most Likely to Recommend, Net Promoter Score and Overall Customer Satisfaction, based on Nielsen Mobile Insights survey data*
Bellevue, Washington – February 1, 2017 –According to the latest data from Nielsen Mobile Insights (NMI), T-Mobile (NASDAQ: TMUS) closed out 2016 ranked #1 in Customer Service Satisfaction ahead of Verizon, AT&T and Sprint. And, nobody was better than the Un-carrier in Customer Service Satisfaction All. Year. Long. This isn’t just back to back, this is back to back times twelve.
And to throw some magenta icing on the cake, T-Mobile closed out 2016 on top as the #1 wireless service provider in Overall Customer Satisfaction, Net Promoter Score and Likelihood to Recommend. In baseball, that’s called a grand slam.