White dots on Mitsubishi screen fixed! Please read!

[Mrbigmoneygrip]

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.

 

[jsoloaka]

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.

Thank you all who have posted to the Mitsubishi White Dot Forum. My husband and I have been dealing with the problem since xmas and I just called. Mitsubishi is deploying a local servicing company and I cant wait for our bedroom TV to be fixed. Ill take that 200.00 and happily fix the set!

 

[Tightwithmoney]

Called the number and held out as much as I could , they covered the chip and threw in a new bulb ! Still paid $200 for the service call .

 

[tswilmoth]

I just called today and they are also covering parts and I am only responsible for the 200.00 in labor. So glad I seen this thread!! I hope others with this issue finds this information!

 

[Dylan Anderson]

I just called today and they are also covering parts and I am only responsible for the 200.00 in labor. So glad I seen this thread!! I hope others with this issue finds this information!

Did it take u long to get through? Because I can't.

 

[jjl80922]

Same experiance, waiting for the call from the repair place.
My TV turns 5 in June.

 

[jjl80922]

I was done in less than 5 minutes. You have to hit 2 when they go through the roster of confusing selections. I even received the email while I was on the phone.

Register on Mitsubishi's website, that is where the data comes from.

 

[MURPHYS]

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.

THANKS FOR THE POST WE HAVE THE WHITE DOTS, AND JUST CALLED MITU'S AND THEY ARE SETTING UP THE TIME FOR THE MAN TO COME FIX IT,WE ALSO HAD 2 PRINTBOARD'S REPLACED. J,RENIGER

 

[jjl80922]

The repair place just callled, they are coming out next week to fix. This place offeerd a 50/50 split on the cost. $100 when the part comes in, $100 when they fix it.

 

[Tammy726]

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.

THANKS FOR THE POST WE HAVE THE WHITE DOTS, AND JUST CALLED MITU'S AND THEY ARE SETTING UP THE TIME FOR THE MAN TO COME FIX IT,WE ALSO HAD 2 PRINTBOARD'S REPLACED. J,RENIGER

The repair place just callled, they are coming out next week to fix. This place offeerd a 50/50 split on the cost. $100 when the part comes in, $100 when they fix it.

We are having the same problem- we have white and black dots--they cover half of the TV-I tried to call Mitsubishi but it says the line is closed- Does it matter how old your TV is?

 

[Tammy726]

I just called today and they are also covering parts and I am only responsible for the 200.00 in labor. So glad I seen this thread!! I hope others with this issue finds this information!

Did it take u long to get through? Because I can't.

did you ever get through to them. I can't get through to them

 

[TheDave13]

Wow!! Great thread. My 65 is july 08 and same deal. 200 for labor. Mitsu is on the ball. Had one white dot 10 or so days ago now have three. Getting fixed in a couple days. I love my tv! Good for Mitsu doing us all a solid on this!!

 

[jjl80922]

The repairman came today and the TV works great! Looks good and No Dots!

 

[MikeR059]

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.

I have a Mitsubishi DLP Model WD-52725 with white dot syndrome. After reading this thread and several others, I called the number, but the rep said that my model was not included among the models for which Mitsubishi is offering assistance. Does anyone know whether the WD-52725 has the same issues as the other models that they seem to be standing behind?

 

[WillMelendez]

Thanks to all on this thread. Like everyone else this just saved me a grand at least. I have the 65" model #WD 65737. Same deal $200

 

[Lori Guss]

I just called today and they are also covering parts and I am only responsible for the 200.00 in labor. So glad I seen this thread!! I hope others with this issue finds this information!

Did it take u long to get through? Because I can't.

did you ever get through to them. I can't get through to them

Tammy, did you ever get through to Misu's customer service? It would not go through for me the first time...said it was closed and disconnected, but then I realized I misdialed the #. Make sure you are dialing 800-332-2119.

 

[Lori Guss]

Happy to report we had the same white dot problem (grew from 1 dot to 7-8 in a matter of a couple of weeks!). I just called the 800-332-2119 number to report the problem and, like everyone else, Mitsubishi is covering the cost of the parts and I will have to cover labor of about $200. Just waiting on the local repair facility to give me a call to set up the time for them to come out. I am VERY pleased about this. Beats paying another $1000 for a new tv!

 

[Jerry Bolt]

Happy to report we had the same white dot problem (grew from 1 dot to 7-8 in a matter of a couple of weeks!). I just called the 800-332-2119 number to report the problem and, like everyone else, Mitsubishi is covering the cost of the parts and I will have to cover labor of about $200. Just waiting on the local repair facility to give me a call to set up the time for them to come out. I am VERY pleased about this. Beats paying another $1000 for a new tv!

I tried to call yesterday and today. All I kept getting was a recording saying they are closed. Yet, when they stated their hours of operation they said they were open on Saturday and Sunday. I will try tomorrow, maybe they are only in M - F now. I hope, would like to get this fixed.

 

[Jerry Bolt]

To follow up with my previous post from the weekend... It is Monday, and I called the 800-332-2119. While on hold I was told via recording that if I press 1 I could schedule a call back by the next available representative. After being on hold for a good 10 minutes I decided to give it a try. I actually received a call back approximately 5 minutes later. After explaining my situation (white dots on screen) I was offered the $200 deal without needing to ask for it. I took the deal and was asked to pick a repair place close to where I lived. I was told they would call me within 5 - 7 days due to how long it will take for them to receive the part.

In less than 5 minutes from hanging up a representative from the repair place called me. They said they keep the part in stock and that a tech could came by the next day. Due to previous plans that day, I scheduled it for the following day. The cost will be a flat $200 for the repair, part is free, no tax or extra fees.

I will let you know Wednesday how it goes. So far, so good.

 

[Jerry Bolt]

Today is Wednesday, as I stated in my previous post, I would share what happened.

The tech came as scheduled and was here for less than an hour. The chip was replaced and the DOTS ARE GONE! The picture is even brighter and crisper. I only had to pay a flat $200, no tax or extra fees.

On a side note: The tech told me the chip is usually good for 4 years. He does not know if the new replacements are better. He has not had to replace any of the new ones yet, but said it is still inside the 4 year window. Take it for what its worth.

On another side note; Since purchasing my tv in 2008, I have had to replace the bulb twice and now the dlp chip. The first bulb was under warrenty. The second I purchased through ShopJimmy at a reduced price. All in all, I have spent approx. $250. Not too bad for a 6 year old tv, in an era when they are not built to last that long.

A big thank you to everyone that has shared. Your information has been a valuable resource for others, as I hope mine may also be.

With that, my journey here has ended.

 

[gators5]

Hello,
We had the white dot problem. We called mitsu's 800.332.2119#. They covered ALL but $200. As soon we got off the phone with them, the local authorized service company called, came out immediately and fixed the set- in about one hour! I gladly wrote the check and am very impressed with Mitsu's service. By the way, we do not have any coverage on the set. Do yourself a favor and call Mitsubishi's service.