Windows 7, Start-Up Repair black screen with only mouse cursor.

dlbswerdyl

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Nov 24, 2017
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Computer: Toshiba Satellite L755D-S5109 (Laptop) 
OS: Windows 7 Home 

My computer is asking me to, "Launch Start-Up Repair" because Windows failed to launch. But when I select this option, I'm brought to a black screen with only my mouse cursor. If I select, "Start Windows Normally", it just loops me back the selection screen of the two options. 

I've tried loading a System Recovery Disk, but have had the same results as above. I've also tryed loading in the original OS disk with no results. 

A few of the other things I've tried are: 
- Starting in Safe mode: Nope 
- Starting in Safe mode with Command Prompt: Nope 
- Last Known Good Configuration: Nope 
- Enable low-resolution Video (640x480): Nope 
- Taking out the Hard-Drive and cleaning the connection: Nope 
- Taking out the RAM and cleaning the connection: Nope 
- Connecting the Laptop via HDMI to an exrernal monitor: Nope 

I've run out of ideas. If anyone can help or advise any suggestions. Would be much appreciate
 
Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
 
Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
 
Jan 21, 2019
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I was chasing this issue on a Win7 32bit Pro build that was running fine and then the next day gave the black screen with cursor instead of the login screen. I tried the sticky keys fix but didn't get the option for ease of access, tried safe mode, etc...
What worked for me was, at bootup hit F8 to get to advanced startup menu, and first tried command prompt and scf /scannow, but kept giving message that another repair was running and to reboot and try again, rebooted but same issue with scf. Went back into F8 menu and selected repair, and then system restore. I tried the most recent restore point and it went through the process but at the end gave a message/error that system restore did not complete successfully.... (0x80000ffff). Rebooted, ran system restore again and went back a couple restore points to about a week ago, ran system restore, same issue. Rebooted and for S&Gs let bootup regular and now getting login screen. Tried to log in with a domain account, but that part was broken due to system restore, logged in with local account, looked good, did a couple reboots and Windows now booting/loading normally.
Just removed from domain and readded to fix domain accounts.
 
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