Solved! Won't let me accept terms and conditions

[stoicacerasela98]

I did a factory reset on my old phone (huawei y5 2016). After turning it on to set it, it lets me choose the language and the wifi, but it won t let accept the terms and the conditions. I press the accept button and it does nothing. It wont move forward.

 

[webworkings]

Try restarting it (turn it off and back on). Now if you did the one that allows you to save your personal data (the reset) then this may be your problem. In such a case, I suggest you do a "Hard Reset", instructions below, and this may resolve the issue.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option.

6. When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

7. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

8. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

9. Then press the "Power" button to hard reset the phone.

10. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

 

[stoicacerasela98]

I didn't want to keep anything from the start so I selected that. I did a hard reset, it still wont let me. I am thinking about resofting it...

 

[webworkings]

A "Hard Reset" should have wiped everything and then set it back to its original state (when purchased). If that isn't working I have to wonder if it was rooted? Then standard things like that won't work on it until unrooted.

 

[stoicacerasela98]

I understant. Thank you!