ZTE Z936L phone major problem

ncbethb

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Dec 14, 2017
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My phone just up and died without any reason. Battery has been fine, never had a problem with it holding a charge. The batter way 70% charged and the phone just decided to cut off and I have tried everything, including holding buttons down and it will not cut back on. Can anyone please give me some advice on what to do? There is never a good time for your phone to die!
 
Try the following and see if it will turn on.

1. Remove the battery.
2. Press and hold the "Power" button for 20 seconds.
3. Now put the battery back in.
4. Plug it in to charge and allow it to fully charge before turning it on.

If this doesn't help, then test the charger cord to see if it is good. Either try your cord in another device, or try another devices cord on your device.

Should that not be the problem, then check the battery to see if it needs replacing.

NOTE: Yes, I know some phone batteries are not so easy to get to, on some devices. In such a case, make sure that your phone is not under warranty still before you try opening it up yourself. If it is under warranty, then contact the manufacturer first.
 
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