Alienware 17 R2
BIOS version: Ao4
Reg Model: P43F
Reg Type No. P43F001
After a windows update, my girlfriend's PC cannot recover from this error. We've had multiple support techs try to help out on this and nothing and I mean absolutely nothing has worked.
We've tried going through the BIOS and using a disk to restore the files and repair the PC, the bios refused to recognize the CD drive since it was a USB. We can't get past booting due to it instantly going to a blue screen and start up settings only makes it crash back to the blue screen.
We've tried using a USB with a windows 8.1 and then windows 10 ISO to try and fix or just replace the OS didn't work it won't recognize the USB because the BIOS for this alien ware is complete garbage. After that, we were instructed by and IT guy to try and just use a recovery partition which windows 8.1 doesn't even have or if it does we can't get to it due to the PC not booting past the blue screen and if you try anything else it just goes back to the blue screen.
After we were instructed we would have to erase the hard drive we tried taking it out and plugging it into my PC and save the files, we then even tried using a USB and only having her hard drive plugged into my PC then tried to restore its files that way and even then it wouldn't work, no error message either just stayed at a black screen. No matter what this hard drive will not fix itself due to Microsofts update. We have no idea what to do next and I'm all out of ideas, a new PC isn't in the works right now we were planning on building one for her in the next couple months but her laptop dying out now isn't good.
Any idea on what we can do?
BIOS version: Ao4
Reg Model: P43F
Reg Type No. P43F001
After a windows update, my girlfriend's PC cannot recover from this error. We've had multiple support techs try to help out on this and nothing and I mean absolutely nothing has worked.
We've tried going through the BIOS and using a disk to restore the files and repair the PC, the bios refused to recognize the CD drive since it was a USB. We can't get past booting due to it instantly going to a blue screen and start up settings only makes it crash back to the blue screen.
We've tried using a USB with a windows 8.1 and then windows 10 ISO to try and fix or just replace the OS didn't work it won't recognize the USB because the BIOS for this alien ware is complete garbage. After that, we were instructed by and IT guy to try and just use a recovery partition which windows 8.1 doesn't even have or if it does we can't get to it due to the PC not booting past the blue screen and if you try anything else it just goes back to the blue screen.
After we were instructed we would have to erase the hard drive we tried taking it out and plugging it into my PC and save the files, we then even tried using a USB and only having her hard drive plugged into my PC then tried to restore its files that way and even then it wouldn't work, no error message either just stayed at a black screen. No matter what this hard drive will not fix itself due to Microsofts update. We have no idea what to do next and I'm all out of ideas, a new PC isn't in the works right now we were planning on building one for her in the next couple months but her laptop dying out now isn't good.
Any idea on what we can do?