Solved! Acer Aspire Laptop black screen with cursor after log in

Dec 27, 2018
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Been working on this for a while, cant seem to find a fix that works, seems like a common issue with no common fix

Happened one morning on start up, logo appears, and logs in with the do-do log in noise as regular but once logged in screen is black. The cursor is visible (along with the "activate windows" thing in the corner because, reasons)
NOTES:
Cursor visible
Safe mode works
Ctrl+Alt+Del doesnt bring up Task Manager
Windows 7

Fixes Ive tried:
-(In Safe Mode) ran malwarebytes antivirus, did find some malware and dealt with it
- Taken battery out and tried startup
- held down power+f12 for 60 secs
- Press Alt key + F10 on booting and a blue screen appear, got 3 choices. Chose the last of the 3 which is to shut down the computer and after boot again (this one helped quite a few with simular problems)
- Select "Safe Mode with Networking"
Click on Start --> Run --> Type regedt32 and press Enter.
Navigate to the following location
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
At the right side, find the strings shell & userinit and check the following
shell value data should be -- Explorer.exe
userinit value data should be -- C:\WINDOWS\system32\userinit.exe,
- Display Drivers are up to date
- A few more, Ive been trying for a while so ive forgotten some of the things Ive tried

I figure it might me an explorer issue not sure how to fix it though
Im down to open this baby up and give it some real work if it needs
 
Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
 
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