Question Alienware 17 R2 keyboard keys issue after gaming

[slimking]

Hi,

While I was playing a game the keys (qruj167) stopped working, sometimes they come back while I am playing a demanding game and if I quit the game while the keys are working the keys keep working until I try to play a demanding game again. But they won't work until I start a demanding game either. I tried the keyboard on the BIOS and the keys don't work there. Ran some diagnostics but they didn't pick up any issue. Any idea what the problem could be?

 

[rgd1101]

test with a external keyboard?

 

[slimking]

test with a external keyboard?

Yeah it works normally with an external keyboard