Asus built-in battery "0% available, plugged in, not charging"

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nessaleii

Commendable
Dec 15, 2016
1
0
1,510
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I'm pretty sure my charger has nothing to do with this. It looks completely fine to me. My ASUS laptop won't turn on unless the charger's plugged in. And when I plug it in, the led light indicator for charging won't light up. It's been maybe for a week now that it's like this. And when I turn the laptop on, its still staying on 0%. Please help me. I'm a student who really needs her laptop to be fixed coz I've got many projects piled up :(
 

BadAsAl

Distinguished
You cannot tell if the charger is bad by looking at, but you can test it using a multimeter. Or another cheap way to know is to either get another ASUS charger or buy a universal one and see if it charges the battery.
If it doesn't then it is either a bad battery or something else like a bad power board or motherboard.
 

Marcy_3

Prominent
May 6, 2017
2
0
510
0
Any luck? I just got my NEW asus w/ built-in yesterday and set it up and am having this same issue. ac is powering it but not charging it. 0% avail, plugged in, not charging.
 

rgd1101

Polypheme
Moderator


Does it have removable battery? check the connection
If it new. contact asus, or just return it for a replacement
 

Marcy_3

Prominent
May 6, 2017
2
0
510
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Thanks, but that takes time and I need it for work now...not to mention the time I've already spent on setting it up. Hoping to find a fix at home vs returning it to start all over. Non-removable battery.

 

rgd1101

Polypheme
Moderator


Sound like a hardware issue. either get it replace now or pay it later
 

Stephen_176

Prominent
Jul 20, 2017
1
0
510
0


Hi, did you ever get this fixed? I've had the same problem now for ages on my Asus laptop, can't figure out what is going on with it.
 
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