My husband had shutdown the laptop per usual. When I tried to turn it on, it went to a black screen only giving me two options 1. Launch repair or 2. Start normally
I tried to start normally several times, but it keeps looping back to the same black screen. When I try to launch repair, none of the options work. It doesn't list my operating system and I can't restore. I've searched all day for a solution. Several folks said to use the command prompt to type "c:" after the X:\windows\system 32> prompt, but I get a message saying "the request could not be performed because of an I/O device error"
I can't boot into safe mode. Pressing the F8 key does nothing.
I'm at a complete loss and fear I've lost valuable information. My laptop didn't come with a Windows 7 installation disc. I'm now left with my iPad, that doesn't have a USB port for downloading repairs.
I'd be so grateful if anyone had suggestions for me. Thank you so much.
I tried to start normally several times, but it keeps looping back to the same black screen. When I try to launch repair, none of the options work. It doesn't list my operating system and I can't restore. I've searched all day for a solution. Several folks said to use the command prompt to type "c:" after the X:\windows\system 32> prompt, but I get a message saying "the request could not be performed because of an I/O device error"
I can't boot into safe mode. Pressing the F8 key does nothing.
I'm at a complete loss and fear I've lost valuable information. My laptop didn't come with a Windows 7 installation disc. I'm now left with my iPad, that doesn't have a USB port for downloading repairs.
I'd be so grateful if anyone had suggestions for me. Thank you so much.