Solved! Asus UX330U doesn't charge

[Jceg316]

Very strange problem. My Asus only charges under seemingly random circumstances. Here's what happens:

The laptop doesn't charge when plugged in. Sometimes it keeps flashing up on my screen "charging" then "on battery" immediately until I unplug the charger.

My laptop now doesn't charge from most plugs. There are one or two plugs it will charge from and I don't know why. I've tried different plugs in different houses and some work, most don't. Sometimes the ones that work won't work.

I've rebooted many times, I've uninstalled battery and charger in device manager, a few other things but don't know how to get it working.

Thanks in advance!

 

[gdmaclew]

Sounds like either a faulty battery charger/adapter or faulty battery.
Plug in the charger and remove the battery and run it that way and see the results.

 

[Jceg316]

Sounds like either a faulty battery charger/adapter or faulty battery.
Plug in the charger and remove the battery and run it that way and see the results.

Unfortunately I can't take the battery out. I'm currently using my laptop not plugged in and it's working fine, battery is draining at the usual rate. I was looking at new chargers, they're not necessarily the cheapest things in the world, I'm wondering if there are any other fixes I can try before getting one.

 

[gdmaclew]

How old is the laptop?

 

[Jceg316]

I got it in December 2016 new. It's Windows 10, never formatted it. I believe the HD is SSD.

 

[tejayd]

It's extremely unlikely the "plugs" have anything to do with it. Maybe a short in the wire and how the cord is laying from the outlet to where the laptop is sitting.

(I've owned a zen book. Asus went from my favorite part company, to one I'll never give any of my money again. (Ux31 I think) right after the warranty was up, basically the ssd went bad on everyone who bought them and ASUS wouldn't do anything about it. That's a whole another story)

 

[Jceg316]

I agree it's unlikely the plugs have anything to do with it, makes no sense. However just now I was using a plug that works, unplugged and plugged into another which didn't work. Went back to plug no. 1 and it worked again. I've also tried wiggling both ends of the plug but makes no difference.

 

[tejayd]

And its happened when the battery is low I'm assuming? Not just when it's like 90+%

 

[Jceg316]

It happens all the time regardless of battery %.

 

[tejayd]

Walmart usually has some kind of universal charger. If they have one for yours, you could always try it and return it.

 

[Jceg316]

I think I will get a new charger. I'm off on holiday tomorrow and was hoping this could get fixed before then (cutting it fine I know) so I'll look into this a bit more but if I can't fix it then order a new charger when I'm back.

Thanks for everyone's help so far!

 

[Jceg316]

Update: I got a new charger and is working great. Thanks for everyone's help

 

[gdmaclew]

Glad to hear you got it working!