AT&T Sorry for Threatening User with Legal Action

[mlopinto2k1]

What'd the five fingers say to the face? SLAP!

 

[applegetsmelaid]

Emailing the CEO was stupid in the first place...what the hell is he gonna do? He's just there to play poster boy.

 

[acadia11]

Screw, AT&T, they already showed their true colors. It shouldn't take a rocket scientist to not threaten your customers for trying to contact you. This is ridiculous, and screw them. It was bad press not the reality that they even care or not that their actions were incomprehensible. I say screw them.

 

[FUtomNOreg]

I don't live in AT&T territory, but I must say that I tend to boycott companies with similar practices. Of course that's all good and well until product is either the only or best option. It really, really sucks to hate the company that offers the immoral or inadequate option that still turns out to be the best...

Insert "I hate the (subtly)restricted 'free' market place comment here"


>>Borrowed account

 

[Guest]

at&t is the worst phone company out there nothing but a bunch of scumbag theives

 

[Railgun1369]

[citation][nom]shiftstealth[/nom]An apology with nothing behind it makes a C and D all better?Don't think so.[/citation]

Everybody wants something for nothing, don't they?

 

[wonspur]

lol people still use AT&T? how are they not bankrupt

 

[lamorpa]

[citation][nom]dman3k[/nom]We already know AT&T is one of the most evil companies in the world. Apple only makes it "eviler"[/citation]
I would suggest a solution to this problem for you (and my others above): Seek professional counseling

 

[hoofhearted]

Now if they would have lowered that data charge from $30/month to $20/month...

 

[Guest]

AT&T thinks it's the old days when they had a monopoly. Yesterday I experienced their customer service torture. After a going through a long menu and being put on hold for 45 minutes I got through. Wanted to downgrade my DSL from $30 to $19 a month. Reason was $30 didn't improve speed. Told that the $19 a month rate advertised on TV commercials was going up to $25 in July. Offered a $25 unadvertised rate for my current service. I feel like I'm dealing with a sleezy used car salesman.

What I don't understand is that the menu asks for my phone number.
Then when I get through to the agent he asks again for my phone
number.

On top of that some time ago changed from Cingular to Verizon.
Reason was suddenly unable to get a signal in my home.

 

[zaznet]

I want his email address so I can get a CNN interview too...

 

[matm347]

[citation][nom]stumbling buffalo[/nom]AT&T thinks it's the old days when they had a monopoly. Yesterday I experienced their customer service torture. After a going through a long menu and being put on hold for 45 minutes I got through. Wanted to downgrade my DSL from $30 to $19 a month. Reason was $30 didn't improve speed. Told that the $19 a month rate advertised on TV commercials was going up to $25 in July. Offered a $25 unadvertised rate for my current service. I feel like I'm dealing with a sleezy used car salesman.What I don't understand is that the menu asks for my phone number.Then when I get through to the agent he asks again for my phone number.On top of that some time ago changed from Cingular to Verizon.Reason was suddenly unable to get a signal in my home.[/citation]

It's always a sign of a monopoly when prices go UP for the SAME service...where's our FCC to stop this? Does at&t have them on their payroll?

BTW, The upper management at at&t is too busy doing drugs(seriously..I work there) to get involved with something like "one customer". They don't see the big picture, nor do they seem to care about what's important..the customers!

 

[acadia11]

It is a restricted free market. Simply, put, you have zero power against a large corporation. As a customer you are easily replaced, so what you decide not to use thme, some else will, secondly, they have armies of lawyers, deep pockets, and at the end of the day there is no accountability. The only time big private businesses fail is when they screw over other equally wealthy and powerful people. Capitalism works in localized business, once corporations recieved thepower of individuals and became national and global, they simply tilt the scale of basic economic forces in their favor.

The average customer is no more than a peasant, the configuration of the game has changed, but the rules haven't he who has the money, has the power, and makes the rule. Ralph Stephenson did exactly as someone who has really no need to pay any attention would do. Now if he was your next door neighbor it would be a different story, and he owned the local wireless company in your neighborhood your neighbors would simply refuse hie services and probably shun him, but you can't do this in the modern world, so ... all the complaints whining and whatever mean nothing.

 

[hakesterman]

Personally i think this is Joke. Nobody should have dirrect phone or email to top executives with a company. Any Vp or President of a company who responds to a customers email is completely
stupid. Why do you think you have Customer Service????????? AH Hello.

 

[fracture]

I don't see them getting him back, unless they change their data plans. That's what he was complaining about.

 

[acadia11]

hakesterman, Personally I think you are a joke, and shouldn't direct access to air? Are you kidding, who the f*** are the VP and President of a company that people can't voice hteir compliants to someone who can actually do something about it? Did you ever read the guys e-mail? He wasn't complaining about his bill being to high that month, he had a coplaint about the fundamental way AT&T does business, certainly, a question you would ask a VP or President of a company before a CSR.

 

[JermsMalibu]

The problem I have with AT&T is that they truely don't care about their customers. I left them a couple months ago for them messing up my bill and then not caring about it. I was flat out told by a manager of customer service that I don't matter because they have millions of customers. That's not a good way to keep any customers.

 

[TheKurrgan]

AT&T and "Customer Service" are oxymorons. AT&T seemingly is intentionally disconnected from each other, making it IMPOSSIBLE to solve technical issues that are legit, for either wireless or AT&T Land, and their service skills on either front when calling them up is a total joke, and not a funny one. AT&T does not care about anything other than its pockets, and seeing as how they are the absolute largest phone company in the US again, they have no reason to. They get paid no matter what, in almost every instance. I do believe this is why they were broke up into the baby bells in the late 70's -- Well, Ma Bell is back, and she's as sorry a Ma as ever.

 

[Guest]

Contacting the CEO is what smarter customer do when they failed to resolve their issue through the tech support. Typically, CEO has access to resources that low level customer service do not. From a business point of view, people who contact the CEO tend to be more vocal than most, so fixing their problem would be a win-win situation.

Frankly, this seems have been caused by a frustrated customer service rep than CEO. CEO don't answer their own mail, phone, or email. When you email the CEO, you get their department. This Brent guy who responded is either lacking in training or was having a really bad day. Frankly, lashing out at the customer at that level is unprofessional and will likely cause a bad backlash. AT&T is already suffer a string of bad press about their customer service, they do not need more bad press.

 

[joytech22]

Drives up to macdonalds: Yes i'd like a big mac please.
Macdonalds: Thank you drive through, and please leave no more orders or we will file a cease and desist, thank you.