Solved! Audio crackling/ popping then desync from video

Zekarul

Estimable
Apr 24, 2014
2
0
4,510
0
Processor
Processor Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
Manufacturer Intel
Speed 4.2 GHz
Number of Cores 4
CPU ID BFEBFBFF000906E9
Family 06
Model 9E
Stepping 9
Revision
Memory
RAM 16 GB
Video Card
Video Card NVIDIA GeForce GTX 1070
Manufacturer
Chipset GeForce GTX 1070
Dedicated Memory 8.0 GB
Total Memory 15 GB
Pixel Shader Version 5.1
Vertex Shader Version 5.1
Hardware T & L Yes
Vendor ID 10DE
Device 1B81
Plug and Play ID VEN_10DE&DEV_1B81&SUBSYS_61733842&REV_A1
Driver Version 25.21.14.1634
Operating System
Operating System Microsoft Windows 10 (build 17134), 64-bit
Service Pack 0
Size 64-bit
Edition NVIDIA
Version 10.0.17134
Locale 0409
BIOS
BIOS 1.30
Version American Megatrends Inc. 1.30
Manufacturer American Megatrends Inc.
Date
Sound
Audio 1
Sound Device NVIDIA High Definition Audio
Driver 1.3.37.5
Audio 2
Sound Device USB PnP Audio Device
Driver 10.0.17134.1
Audio 3
Sound Device NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Driver 4.8.3.0
Audio 4
Sound Device Realtek High Definition Audio
Driver 6.0.1.8302
Drives
DVD
CD
Drive 1
Size 931.1 GB
Free Memory 930.9 GB
Drive 2
Size 2.7 TB
Free Memory 562.8 GB
Drive 3
Size 55.2 GB
Free Memory 7.1 GB
Software
Internet Explorer 11.345.17134.0
Chrome 69.0.3497.100
Firefox
Safari
Java
Flash 18,0,0,203
DirectX 11.0
.NET 4.6.2
QuickTime
Adobe PDF Reader
 
Feb 21, 2019
1
0
20
1
Hello, I was Googling issues with audio crackling and I came across your posts above, so I just wanted to ask whether you might have any insights into what might be a similar issue that I am experiencing. If not, then sorry for disturbing ...

I have just been setting up a new Dell Latitude 5490 laptop for my work and have noticed crackling noised in my USB connected headsets. Here is what I have experienced:

  1. Dell Latitude 5490 Laptop
  2. Running Windows 10 Enterprise.
  3. Have tried 3 different headset manufacturers and all have the same crackling.
  4. Have tried all USB ports on the Dell and also its docking module and all have the same crackling.
  5. Have tried all 3 different headsets on my old HP laptop and they all work fine their. It is on an earlier build of Windows 10 Enterprise.
  6. Have tried the laptop's inbuilt speaker and it does NOT crackle (its using a Realtek driver).
  7. The driver for each of the headset devices is Microsoft's USB Audio Device version 10.0.17134.1.
  8. My Window Updates are up-to-date.
  9. My Dell Command Update app updates are up-to-date.
  10. When I click to update the driver on the headset device, it says that I have the best driver already installed. I'd like to try an alternative driver, but not sure how to.

MY SYSTEM DETAILS
OS Name Microsoft Windows 10 Enterprise
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation

System Manufacturer Dell Inc.
System Model Latitude 5490
System Type x64-based PC
System SKU 0816
Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.5.0, 27/08/2018
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "10.0.17134.556"

Time Zone AUS Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 27.4 GB
Total Virtual Memory 36.6 GB
Available Virtual Memory 31.5 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

MY SOUND DEVICE DETAILS
Name USB Audio Device
Manufacturer (Generic USB Audio)
Status OK
PNP Device ID USB\VID_0B0E&PID_0305&MI_00\7&237A2176&0&0000
Driver c:\windows\system32\drivers\usbaudio.sys (10.0.17134.1, 148.00 KB (151,552 bytes), 12/04/2018 9:33 AM)

Name Realtek Audio
Manufacturer Realtek
Status OK
PNP Device ID INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280816&REV_1000\4&276799F&0&0001
Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.8569, 6.15 MB (6,446,976 bytes), 1/11/2018 1:16 PM)

Name Realtek USB Audio
Manufacturer Realtek
Status OK
PNP Device ID USB\VID_0BDA&PID_4014&MI_00\7&ED3730&0&0000
Driver c:\windows\system32\drivers\rtusba64.197.sys (6.3.9600.197, 392.37 KB (401,784 bytes), 21/02/2019 2:11 PM)

Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation
Status OK
PNP Device ID INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&276799F&0&0201
Driver c:\windows\system32\driverstore\filerepository\intcdaud.inf_amd64_3b876fb0bfb3390a\intcdaud.sys (10.25.0.10, 620.27 KB (635,160 bytes), 4/10/2018 1:01 AM)
 

Zekarul

Estimable
Apr 24, 2014
2
0
4,510
0
MERGED QUESTION
Question from Zekarul : "Audio crackle then desync with video"

Processor
Processor Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
Manufacturer Intel
Speed 4.2 GHz
Number of Cores 4
CPU ID BFEBFBFF000906E9
Family 06
Model 9E
Stepping 9
Revision
Memory
RAM 16 GB
Video Card
Video Card NVIDIA GeForce GTX 1070
Manufacturer
Chipset GeForce GTX 1070
Dedicated Memory 8.0 GB
Total Memory 15 GB
Pixel Shader Version 5.1
Vertex Shader Version 5.1
Hardware T & L Yes
Vendor ID 10DE
Device 1B81
Plug and Play ID VEN_10DE&DEV_1B81&SUBSYS_61733842&REV_A1
Driver Version 25.21.14.1634
Operating System
Operating System Microsoft Windows 10 (build 17134), 64-bit
Service Pack 0
Size 64-bit
Edition NVIDIA
Version 10.0.17134
Locale 0409
BIOS
BIOS 1.30
Version American Megatrends Inc. 1.30
Manufacturer American Megatrends Inc.
Date
Sound
Audio 1
Sound Device NVIDIA High Definition Audio
Driver 1.3.37.5
Audio 2
Sound Device USB PnP Audio Device
Driver 10.0.17134.1
Audio 3
Sound Device NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Driver 4.8.3.0
Audio 4
Sound Device Realtek High Definition Audio
Driver 6.0.1.8302
Drives
DVD
CD
Drive 1
Size 931.1 GB
Free Memory 930.9 GB
Drive 2
Size 2.7 TB
Free Memory 562.8 GB
Drive 3
Size 55.2 GB
Free Memory 7.1 GB
Software
Internet Explorer 11.345.17134.0
Chrome 69.0.3497.100
Firefox
Safari
Java
Flash 18,0,0,203
DirectX 11.0
.NET 4.6.2
QuickTime
Adobe PDF Reader


How do I get it to stop doing this?
 
Feb 21, 2019
1
0
20
1
Hello, I was Googling issues with audio crackling and I came across your posts above, so I just wanted to ask whether you might have any insights into what might be a similar issue that I am experiencing. If not, then sorry for disturbing ...

I have just been setting up a new Dell Latitude 5490 laptop for my work and have noticed crackling noised in my USB connected headsets. Here is what I have experienced:

  1. Dell Latitude 5490 Laptop
  2. Running Windows 10 Enterprise.
  3. Have tried 3 different headset manufacturers and all have the same crackling.
  4. Have tried all USB ports on the Dell and also its docking module and all have the same crackling.
  5. Have tried all 3 different headsets on my old HP laptop and they all work fine their. It is on an earlier build of Windows 10 Enterprise.
  6. Have tried the laptop's inbuilt speaker and it does NOT crackle (its using a Realtek driver).
  7. The driver for each of the headset devices is Microsoft's USB Audio Device version 10.0.17134.1.
  8. My Window Updates are up-to-date.
  9. My Dell Command Update app updates are up-to-date.
  10. When I click to update the driver on the headset device, it says that I have the best driver already installed. I'd like to try an alternative driver, but not sure how to.

MY SYSTEM DETAILS
OS Name Microsoft Windows 10 Enterprise
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation

System Manufacturer Dell Inc.
System Model Latitude 5490
System Type x64-based PC
System SKU 0816
Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.5.0, 27/08/2018
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale Australia
Hardware Abstraction Layer Version = "10.0.17134.556"

Time Zone AUS Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 27.4 GB
Total Virtual Memory 36.6 GB
Available Virtual Memory 31.5 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

MY SOUND DEVICE DETAILS
Name USB Audio Device
Manufacturer (Generic USB Audio)
Status OK
PNP Device ID USB\VID_0B0E&PID_0305&MI_00\7&237A2176&0&0000
Driver c:\windows\system32\drivers\usbaudio.sys (10.0.17134.1, 148.00 KB (151,552 bytes), 12/04/2018 9:33 AM)

Name Realtek Audio
Manufacturer Realtek
Status OK
PNP Device ID INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280816&REV_1000\4&276799F&0&0001
Driver c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.8569, 6.15 MB (6,446,976 bytes), 1/11/2018 1:16 PM)

Name Realtek USB Audio
Manufacturer Realtek
Status OK
PNP Device ID USB\VID_0BDA&PID_4014&MI_00\7&ED3730&0&0000
Driver c:\windows\system32\drivers\rtusba64.197.sys (6.3.9600.197, 392.37 KB (401,784 bytes), 21/02/2019 2:11 PM)

Name Intel(R) Display Audio
Manufacturer Intel(R) Corporation
Status OK
PNP Device ID INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&276799F&0&0201
Driver c:\windows\system32\driverstore\filerepository\intcdaud.inf_amd64_3b876fb0bfb3390a\intcdaud.sys (10.25.0.10, 620.27 KB (635,160 bytes), 4/10/2018 1:01 AM)
 
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