Audio/Video gets choppy sometimes (I have a video of the problem)

[Daniel Ferri]

I just bought a new HP ENVY TouchSmart M7-J120DX Core i7-4700MQ, 8GB, 17.3 FHD LED Touch-screen Laptop. It's a $1,000 new laptop but I bought it refurbished for $600.
It's great but there is one thing it does sometimes. I have a video to show as well.

Sometimes when I'm watching videos or listening to music, suddenly the sound/video will become very choppy and everything slows down. Hovering over things with the mouse become slow too sometimes. Button's don't realize their "hovered over" until 5 seconds of hovering of it.

It happens pretty rarely. Maybe once every 2 days at random times. I noticed a quick fix for this is when I unplug my USB audio interface and plug it back in. However, this problem happens even when my audio interface IS NOT plugged in. So when that happens, the only thing I know to do is to restart the computer.

I thought maybe it could be a graphics card issue because it started happening when I went to full screen on YouTube once but it also happened when I was just streaming a radio station (no video) so it's confusing.


4th Gen Intel® CoreTM i7-4700MQ processor
I believe it has Intel HD Graphics 4600 with up to 1793mbps total graphics memory

Here is a video
http/youtu.be/zsPaiTd2_PU

 

[morgilroka]

This sounds like a flash player issue.

http/www.techhive.com/article/2025340/how-to-fix-jerky-youtube-video-in-google-chrome.html

Only other thing i could think of is maxing ram.. but at 8gb that sounds quite unlikely unless you're running a million programs at the same time. Try updating flash, java, gpu drivers and try again

 

[Daniel Ferri]

This sounds like a flash player issue.

http/www.techhive.com/article/2025340/how-to-fix-jerky-youtube-video-in-google-chrome.html

Only other thing i could think of is maxing ram.. but at 8gb that sounds quite unlikely unless you're running a million programs at the same time. Try updating flash, java, gpu drivers and try again

Thanks for the quick response. I did what that article said and I had a Java update available so I did that as well. I'll see if that fixes the problem.... I did notice this seems to happen almost every time my laptop goes from "sleep mode" or having the display turned off to going back on.

 

[morgilroka]

It's happened to me as well, Once in a while i get a pause for 1-2seconds about 5seconds into a video. then it's fine the entire vid. I'm convinced it's a youtube problem with flash/java

 

[Daniel Ferri]

It's happened to me as well, Once in a while i get a pause for 1-2seconds about 5seconds into a video. then it's fine the entire vid. I'm convinced it's a youtube problem with flash/java

Unfortunately, that did not fix it. I turned on my laptop this morning, went to a YouTube video and have the same problem 🙁