Autocad launches and seconds later it freezes

Ghady

Estimable
Dec 16, 2015
5
0
4,510
0
Hi folks, I have been using autocad for a while. and every once in awhile it freezes seconds after launch(after the splash screen it opens i can move the mouse around if i opened a file everything appears but i can't do anything if i opened autocad from the shortcut or acad.exe not a saved file the start tab only flashes options but i can't open saved files nor start a new drawing), i can't even close the program nor minimize nor move the window i have to force close it!
Every time it does this issue i have to reinstall it again...
It does this whenever I'm connected or even offline and at random moments. It gives me sometimes an error if i google it i get the solution on the autodesk forum to reinstall with the AV Turned off, i do as they please and Sometime later again... it Freezes!
So I found another solution it had something to do with the wscomcntr4.exe
they said that if i force close it Autocad will continue normally But guess what it didn't if it worked i wouldn't be here desperately begging for a solution.
Please Help me
(PS: the error happened on windows 8/8.1 as well as my Windows 10)
 

Ralston18

Dignified
Moderator
Low disk drive space, conflict with another application, some buggy update.... More information is needed.

Look at the Event Viewer logs and see if there are any error messages or codes being created and logged with respect to the Autocad launch and freezing.

Use Task Manager to see what processes and services are running.

Use "perfmon /rel" via Win + R to also get a look at errors that occur. Look for red circles with white "x's" inside and click the list for details.

 

Ghady

Estimable
Dec 16, 2015
5
0
4,510
0


OKKKKKK

I got This:


- System

- Provider

[ Name] Application Hang

- EventID 1002

[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2016-04-03T09:24:22.321125700Z

EventRecordID 50622

Channel Application

Computer Ghady-HP

Security


- EventData

acad.exe
27.0.52.0
4194
01d18d890163b90a
4294967295
C:\Program Files\Autodesk\AutoCAD 2017\acad.exe
d288c9a5-f97d-11e5-bf61-6817293c75c5


430072006F00730073002D00700072006F006300650073007300000054006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 00720043 0073006F 002D0073 00720070
0010: 0063006F 00730065 00000073 006F0054
0020: 00200070 0065006C 00650076 0020006C
0030: 00690077 0064006E 0077006F 00690020
0040: 00200073 00640069 0065006C 00000000


In Bytes

0000: 43 00 72 00 6F 00 73 00 C.r.o.s.
0008: 73 00 2D 00 70 00 72 00 s.-.p.r.
0010: 6F 00 63 00 65 00 73 00 o.c.e.s.
0018: 73 00 00 00 54 00 6F 00 s...T.o.
0020: 70 00 20 00 6C 00 65 00 p. .l.e.
0028: 76 00 65 00 6C 00 20 00 v.e.l. .
0030: 77 00 69 00 6E 00 64 00 w.i.n.d.
0038: 6F 00 77 00 20 00 69 00 o.w. .i.
0040: 73 00 20 00 69 00 64 00 s. .i.d.
0048: 6C 00 65 00 00 00 00 00 l.e.....

and from the Perfmon /rel I found these:

Description
The program acad.exe version 27.0.52.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 4194
Start Time: 01d18d890163b90a
Termination Time: 4294967295
Application Path: C:\Program Files\Autodesk\AutoCAD 2017\acad.exe
Report Id: d288c9a5-f97d-11e5-bf61-6817293c75c5
Faulting package full name:
Faulting package-relative application ID:


&

Description
Faulting Application Path: C:\Program Files\Autodesk\AutoCAD 2017\acad.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: acad.exe
Application Version: 27.0.52.0
Application Timestamp: 56b6cb23
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.10586.162
Fault Module Timestamp: 56cd45b4
Exception Code: c000041d
Exception Offset: 0000000000071f28
OS Version: 10.0.10586.2.0.0.768.100
Locale ID: 4105
Additional Information 1: 49fb
Additional Information 2: 49fb8a6d6c3f67ca59e4a75e21c9b2df
Additional Information 3: cd1f
Additional Information 4: cd1f2e60592b8ebfce2922ebe42f9c27

Extra information about the problem
Bucket ID: 258e197fbfd08146a326d01d529eae10 (120438321439)

& These are from older events

Description
The program acad.exe version 27.0.52.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2004
Start Time: 01d186c0cf21ba7c
Termination Time: 4294967295
Application Path: C:\Program Files\Autodesk\AutoCAD 2017\acad.exe
Report Id: 030564f8-f2b5-11e5-bf5c-6817293c75c5
Faulting package full name:
Faulting package-relative application ID:

&

The program acad.exe version 26.1.49.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1bf4
Start Time: 01d17e18c5a1ba3c
Termination Time: 4294967295
Application Path: C:\Program Files\Autodesk\AutoCAD 2016\acad.exe
Report Id: ed040569-ea0c-11e5-bf52-6817293c75c5
Faulting package full name:
Faulting package-relative application ID:

&

The program acad.exe version 26.1.49.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2524
Start Time: 01d17e184dc90033
Termination Time: 4294967295
Application Path: C:\Program Files\Autodesk\AutoCAD 2016\acad.exe
Report Id: ffb659e3-ea0b-11e5-bf52-6817293c75c5
Faulting package full name:
Faulting package-relative application ID:


Terribly sorry for the very long post :/ thanks alot man <3
 

Ralston18

Dignified
Moderator
Unfortunately the binary data (Words and Bytes) meanings are beyond my scope....

It appears that you have two versions of AutoCad installed (based on version numbers and application paths). Or may have upgraded from 2016 to 2017 perhaps.

I also googled "Event ID 1002 AutoCad".

Found a variety of links, albeit old, addressing much the same problem. Different solutions with varying degrees of success. Nothing noted per Microsoft either.....

Very much as you have experienced.

Do you see anything here (from the description): "check the problem history in the Security and Maintenance control panel".

My sense is is that you (and others) are experiencing one those ugly bugs that no one will take responsibility for or even attempt to really fix.

Barring something meaningful from the above "Security and Maintenance Control Panel" the next step is most likely to contact AutoCad and press the issue.

And there could still be someone else within this forum will be able to provide additional suggestions.





 

Ghady

Estimable
Dec 16, 2015
5
0
4,510
0
hey today autocad froze as usual only this time it forced stopped and yes I was using 2016 and now 17

Faulting application name: acad.exe, version: 27.0.52.0, time stamp: 0x56b6cb23
Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd45b4
Exception code: 0xc000041d
Fault offset: 0x0000000000071f28
Faulting process ID: 0x3234
Faulting application start time: 0x01d190ea773074d7
Faulting application path: C:\Program Files\Autodesk\AutoCAD 2017\acad.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report ID: 2ef31ea4-ebef-47ed-a7a5-80c05a1c2c25
Faulting package full name:
Faulting package-relative application ID:
 

Ralston18

Dignified
Moderator
Is it viable/possible for you to uninstall 2016? Reason: just to eliminate possible conflict(s) between the "AutoCads" and Windows.

Either way, most likely some problem between Autocad (acad.exe) and Windows (kernelbase.dll) or corruption in the latter.

I launched a google search using "kernelbase.dll"

Here is one of many results:

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/kernelbasedll-application-crash/00e105f6-dec4-40ac-bf23-f51bb49af850?auth=1

(Has some current postings - Feb 11, 2016).

There are other links addressing similar problems and situations. Some solutions work for some people and not others.

Not seeing anything specific to suggest with regards to configuration, reinstalls, etc..

I recommend that you contact AutoCad and include your log findings. See what they can suggest. In the meantime maybe someone else (AutoCad user or otherwise) will note your posting and offer some additional insight or a potential solution.
 

Ghady

Estimable
Dec 16, 2015
5
0
4,510
0
Hi I contacted AutoDesk Support by Phone And here is what they asked:
Q1-Is the Software Pirated
A1-No, All were Either borrowed from the University Students Library with the Serial Number and Activation Code, Which were 2014 and 2015. And the last two were an Educational Product 2016, 2017 (The borrowing caused a bit of a stir followed by jokes but i guess they were fine with it I pay an extra 100$ to my Tuition to a year use of an official Autodesk Product)

Q2-When Installing Autodesk AutoCAD were there any AV running
A2- I Clarified that this is not the first time this has happened and it works for a while after installing so it's not an installation Issue, If it were an Installation Issue it would've Happened at the first Runs! Then I Explained that what they asked for is a solution that i found on theWeb on the Autodesk Forum, where a Autodesk Employee asked to reinstall while the AV is Turned Off, So every time I Install a Product I Turn off the AV.
By this Time i was getting frustrated, she was asking Stupid questions about connectivity and asking if this happens and certain times or randomly which was my case and then asked me how i proceed and for further information the information that i gave you i didn't let them hang up on me so easily

By the end of the conversation she was also frustrated and said that i was a unique case, what i Told her was Rude But I told her why would autodesk employ a person that doesn't even Know how to Google look in the web it's all over the place and your solutions are not permanent and rather Stupid Microsoft like answers because you lack the activity or skill to answer in a proper way, I Then asked a few Friends with the same problem on loud speaker to acknowledge my statement and that the case was not unique.
She answered by telling me that she apologises for failing to help me and will contact me in the future if a solution ever surfaces and then hangs up o_O
 

Ralston18

Dignified
Moderator
Unfortunately the overall experience you encountered is not unusual with respect to many "help desk" calls.

Wish I could offer more but there may not be a direct solution or will be only if and when someone stumbles on to it.

The overall user community needs to get Autocad's attention somehow.

You may have some advantage via the University in that as an AutoCad customer, the University may have a bit more leverage if the right person on campus can reach the correct person at AutoCad.

Especially if lots of students are having the same problem.

Even more so if there is some licensing support agreement in place.

Can you and others bump up the issue via your instructor's and/or some administrative person?

And we can still hope that another reader in this forum will be able to offer other possible fixes or ideas.
 

Ghady

Estimable
Dec 16, 2015
5
0
4,510
0


Unfortunately I Asked my Uni's Teachers and Technical crew First but they informed that autodesk was contacted and failed to give a solution regarding the issue that is why i contacted you first... Thanks a lot you were awesome wish the helpdesk was more like you :)
 
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