Background music but no voices on TV

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Andie25

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Jul 23, 2017
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We have a Panasonic TV and have just connected it to a Yamaha RX-V383 Receiver, which is connected to two speakers. It is fine on most programmes but on one Netflix programme and one TV programme last night there was only background music but the voices couldn't be heard. Then during the TV programme the adverts could be heard but when it went back to the programme the same, no voices. It is connected with optimum cord.
 
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