Question Battery stuck at 38% & not charging

Oct 2, 2020
2
0
10
0
Hello everyone,

I recently bought Dell Latitude E7240 without a battery. The Laptop is working fine on AC but I decided to buy a new battery. Since there are no OEM batteries in my country, I had to buy an off brand one. My laptop can't power up or stay on while only on battery. In Bios, battery is recognized and it's said it's charging (it's not, left it overnight) and it says it's in healthy condition. In Windows it stays at 38% and just says plugged in. Any help would be appreciated.

P.S. I tried updating the bios and uninstalling battery drivers.
 
Oct 2, 2020
2
0
10
0
This sounds like a defective battery. Can you exchange it from where you purchased it?
Sadly no, I immediately asked for a replacement battery and they never sent it. I asked for refund and they didn't respond. Definitely a company to avoid from now on.
 
Thread starter Similar threads Forum Replies Date
dietherdeyv Laptop Tech Support 0
I Laptop Tech Support 1
A Laptop Tech Support 1
D Laptop Tech Support 1
C Laptop Tech Support 3
P Laptop Tech Support 1
M Laptop Tech Support 1
X Laptop Tech Support 1
T Laptop Tech Support 1
S Laptop Tech Support 3
S Laptop Tech Support 3
P Laptop Tech Support 1
Herc08 Laptop Tech Support 2
A Laptop Tech Support 0
J Laptop Tech Support 2
L Laptop Tech Support 1
1 Laptop Tech Support 1
C Laptop Tech Support 12
A Laptop Tech Support 3
V Laptop Tech Support 1

ASK THE COMMUNITY