Black Screen, Fan and Keyboard Lights Operational

01224121a

Great
Jun 22, 2018
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Black Screen, Fan and Keyboard Lights Operational

Tried reboot, power drain, disconnecting battery + holding power button 2 minutes, moved RAM sticks (did not replace), external monitor (black screen as well). From what I’ve been reading, it appears to be an issue with my motherboard. Laptop came with Windows 10. Please help, specs are below.

Alienware 17
Intel(R) Core(TM) i7-6700HQ (Quad-Core, 6MB Cache, up to 3.5GHz w/ Turbo Boost)
Windows 10 Home-HE (64bit) English
128GB M.2 SATA 6Gb/s SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (Storage)
32GB Dual Channel DDR4 2133Mhz (16GBx2)
NVIDIA(R) GeForce(R) GTX 980M with 8GB GDDR5
 

01224121a

Great
Jun 22, 2018
15
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60
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Yes, completely black as soon as I press the power button.
 

01224121a

Great
Jun 22, 2018
15
0
60
0


Coming up on 2 years now. It’s been like this for the past half year, haven’t gotten around to getting it fixed. Taking it in tomorrow, just hoping to get a good idea of what the issue might be before I go in.
 

01224121a

Great
Jun 22, 2018
15
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60
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I had a feeling about that. The fan had been acting weird a month up until it black screened, and I suspected I had some sort of damage from overheating.
 

prince_xaine

Prominent
Feb 3, 2018
34
0
590
5
Technically it could be the CPU or the RAM too. The computer won't boot if these are faulty in any way. Try taking out a RAM stick, repeat in both slots.
 

01224121a

Great
Jun 22, 2018
15
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I just remembered it would randomly black screen sometimes, and a reboot would normally fix it. Anyways, thanks a lot.
 

01224121a

Great
Jun 22, 2018
15
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Ok, I’m getting a beeping noise after testing one of them. 4 beeps.
 

01224121a

Great
Jun 22, 2018
15
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Nothing, I’ve been rebooting after every change.
 

01224121a

Great
Jun 22, 2018
15
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60
0


So this means both RAM sticks are faulty?
 

01224121a

Great
Jun 22, 2018
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I located the CLRP1 pins and used a flathead to touch both at the same time. Nothing afterwards.
 
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