boot device not found hard disk (3f0)

[Tawana_1]

My son dropped my hp Windows 10 computer on the floor and now I get this message. Does it mean I need a new hard drive or can it be saved?

 

[webworkings]

It is possible. You may want to check and make sure nothing got jarred loose or disconnected.

If that isn't the case, then you will need a new hard drive.

 

[D_Know_WD]

Hi there Tawana_1,

That is really unpleasant. 🙁

Is the drive recognized by BIOS?
Mechanical drives are really vulnerable to shocks. Most probably, the drive has sustained some physical damage.

My suggestion would be to take the HDD out of the system and attach it as a secondary drive to another computer. Then, you can see if it would be accessible. In case it is, you can back up the data and check it's health status out: http://www.tomshardware.co.uk/forum/282651-32-best-diagnostic-testing-utility

Cheers,
D_Know_WD