Camera not working on Droid turbo 2

kelvintaylor33

Prominent
Oct 11, 2017
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510
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My camera and flashlight stop working on my Droid turbo 2. It states camera busy and unable to start. I turned it off and back on, nothing. Deleted camera cache and data, nothing. Soft and hard reset, nothing. Tried to download a camera fix program and could not. Anyone have this issue and got the camera working again. Thanks.
 
Try starting up the phone in "Safe Mode" and see if the camera will work. If not, then you probably have a hardware issue. If it does work in "Safe Mode" then there is either a virus, malware or a bad app on the device that is causing the camera issue. Yes, I read that you did resets, but sometimes that doesn't resolve those issues, and definitely not if it is a hardware issue.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
 
Try starting up the phone in "Safe Mode" and see if the camera will work. If not, then you probably have a hardware issue. If it does work in "Safe Mode" then there is either a virus, malware or a bad app on the device that is causing the camera issue. Yes, I read that you did resets, but sometimes that doesn't resolve those issues, and definitely not if it is a hardware issue.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
 

cookie4242

Prominent
Dec 21, 2017
3
0
510
0


So say it is not working in the safe mode. Then what should I do?

 
Depends. Since yours is a different device, so different issue, I couldn't say. I would suggest starting a thread with your full issue and the device it is happening on, what you are trying to do and what has happened. Then I or others here can help.
 
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