Hi,
Here are some troubleshooting steps that may help:
- First is to make sure that the keyboard language is set to United States.
- Go to Control Panel then click Region and Language.
- Once open, click on Keyboards and Languages then click on Change keyboards and make sure it's set to United States.
- If it doesn't work, uninstall/reinstall the Keyboard driver.
- Go to Device Manager and uninstall the Keyboard driver then reboot your PC and it should reinstall automatically.
- Test it again after the reboot and see if the same problem persists.
- If it does, connect an external USB keyboard and if it works, this normally means the problem is the "2" key.
- Your last option is to reinstall Windows and if it doesn't work, the only solution would be to replace the entire keyboard.
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