can't factory reset galaxy tab.

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Kristian_21

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Apr 14, 2017
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my tab is gone into reboot loop, when i try to do factory reset it say that it has done it but then just reloads into old system and nothing has been reset. when i try to do cache partition delete it gives error and automatically reboots again. reboot loop continues too. have tried charging to max battery too
 
You can try a "Hard Reset" but that will remove all personal data. So it is really up to you if you wish to try it...

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.
 

Kristian_21

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Apr 14, 2017
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this is what i already tried but it doesn't actually wipe anything! it says it has but still loads into system with all my apps and data still there.
because of the reboot loop i can't get it to connect to pc either to reload fireware
 
Weird. That should wipe it. Makes me wonder if there is something fishy on the device that is causing it to not allow it to do the reset.

You could try starting it up in "Safe Mode" and see if you get the same problems. Also if it is under warranty still, I would definitely contact the manufacturer.
 

Kristian_21

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Apr 14, 2017
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510
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yes still have the problems in safe mode.
 
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