"Clicking" Blank Screen - Laptop

[Theblackalbum]

Hi guys,

First time posting at this forum. So my wife got frustrated with her laptop and closed the screen relatively hard shut. I wouldn't think it would be enough to damage it, but when I tried to restart it after, it would boot to the windows screen, and the start "clicking" in twos, seemingly randomly spaced. I want to make it clear that the clicking is not hardware clicking. Its hard to describe the sound, but I'd say it almost sounds like the click that your speakers make when you double click a program, etc. After a about 5 minutes it goes to a Windows repair screen for a bit until it eventually goes to an illuminated blank black screen. Has anyone seen this before and know how to fix it? I'm not sure if you would need any other information, but it is a Toshiba Portage that has been upgraded to windows 10.

 

[Cloudy1]

Is the mouse cursor active on the black screen?

Is this happening after you have logged into Win 10 or are you unable to even do that?

Note: Most problems such as the one you are experiencing with your wife's machine tend to be driver related and most specifically the Graphics Driver and Sound Card drivers.

Have a look at the following threads to see if you can glean any information which may assist you:

http/answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/windows-10-final-build-black-screen-after-boot/6c216e14-a112-461e-9faa-62594e195b13?auth=1

and.....

http/www.tenforums.com/general-discussion/10457-fix-windows-10-booting-black-screen.html

Further more....if you can somehow figure out a way of uninstalling and re-installing the Video and Sound drivers and see if it fixes the issue then it may well save you from starting from scratch. By that I mean you would more than likely want to install the factory image of the OS via the recovery disks/USB you should have created, and which the machine would have been like at un-boxing and prior to Win 10.

Otherwise, if you were supplied with an OS disk/USB you will wan't to be clean installing the original OS that way and then installing the drivers from Toshiba Support pertaining to your model of laptop.

You would then go through the upgrade to Win 10 process again but PRIOR TO DOING SO ensure that you uninstall the Graphics and Sound Card drivers from Win 7/8/8.1 and then when Win 10 upgrade is complete.....uninstall Windows proprietary drivers and replace/install the drivers provided by the Toshiba Support Driver downloads page specific to your model and hopefully specifically targeted towards a Windows 10 installation.

 

[hang-the-9]

Try to find where the sound is coming from, the hard drive may be bad.