Dell Inspiron 15R-5537 screen not on?

[JKPepper]

Hi, I have a Dell Inspiron 15R-5537
Randomly as I was browsing the internet, Windows 8.1 said there was a malfunction and that it needed to be fixed. It froze my computer, so I shut it off. Now, when the power button is hit, the display does not turn on, the fan doesnt turn on until like 30 seconds later, and the indicator for power is lit, and the hard driver indocator is half lit? Like dim. Please help?

 

[ShrikanthAtDell]

Hi, I have a Dell Inspiron 15R-5537
Randomly as I was browsing the internet, Windows 8.1 said there was a malfunction and that it needed to be fixed. It froze my computer, so I shut it off. Now, when the power button is hit, the display does not turn on, the fan doesnt turn on until like 30 seconds later, and the indicator for power is lit, and the hard driver indocator is half lit? Like dim. Please help?

Hello JKPepper,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. Did you try connecting the LCD to an external monitor and check for display. Try running LCD built in diagnostics http/dell.to/1lVvIMG and check if it passes. Also please run diagnostics http/dell.to/1q1LMMe & reply with your findings.


Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http/dell.to/1mpzOt7
Download Drivers : http/dell.to/1pkzznO