dell inspiron 7000 keyboard and touchpad not working after windows update

steve951

Estimable
Apr 25, 2015
2
0
4,510
0
Hi guys, I just installed (or let windows install) the latest updates and when my laptop restarted the keyboard and touchpad aren't working
im on windows 8.1 and have a dell inspiron 7000
I remember this happening before and I had to remove a specific update. has anyone had the same problem?!
 

ShrikanthAtDell

Estimable
Nov 6, 2014
73
0
4,660
26
Hello steve951,

My name is Shrikanth and I work for the Social Media and Community Team at Dell. I would suggest you to try the steps mentioned in this link http://dell.to/1EaXJo6 also check if the touchpad and keyboard works fine in safe mode http://bit.ly/1v5Ku6B also you can try to restoring the system back to the date where it was working fine http://dell.to/1h6Y6E2


Thanks and regards
Shrikanth G
Social Media and Community Professional
Order Status : http://dell.to/1mpzOt7
Download Drivers : http://dell.to/1pkzznO
 

biopod

Estimable
Oct 26, 2015
1
0
4,510
0
Hi Shrikanth - I have the same problem- your solutions didn't help and my Dell is almost completely useless after the update. Tried them all and Its still in the same state even after restore. please email me[email removed]
Thanks - Jared


 

Amy_R

Estimable
Nov 3, 2015
2
0
4,510
0
Pure idiocy. There is some kind of caching function - when the touchpad stops working, signing out and signing back inagain often works, while restarting does not. I do not have keyboard caching turned on, so WHY Dell feels it is OK to capture and record my mouse movements is troubling - but having the touchpad randomly malfunction, which has caused loss of work on multiple occasions, is really messed up. My older Dells never had this issue - how hard can it be to figure out what you have changed? I mean really! Signing out and back in randomly is not how computers are supposed to work. But when Dell sends updates on their own, if I decline to install them at the moment, the ONLY option is a no-warning reboot exactly 24 hours later. Has everyone at Dell retired and handed their jobs over to their children? What is going on? This is completely unacceptable and yet no fix is out for Dells running 8.1 so that the touchpad remains operational OR that the updates allow you to choose an interval yourself for them to be installed AND give you notice just before so that you can save your work. It's like Dell is being run by pod people, honest-to-god it does!
 

Amy_R

Estimable
Nov 3, 2015
2
0
4,510
0
The Dell brand has just really headed down hill from when I started using them 8 years or so ago. Used to be there was good service - now we get these "uninstall and reinstall things" as the only answer and it DOESN'T WORK so it just wastes everyone's time. Last Dell I am getting.